Kalyan Jewellers — Complaint on kalyan jewellers- customers is being cheated

Address:

Suburban bus stand mysore

My name is seema .I took dhan samriddhi scheme last year October while i opted for the scheme it was advised kalyan will provide bonus n can purchase gold at zero making charges at 22%, above 22% i will be charged 25% making charges. This month i went to purchase gold, 2 executives from mysore branch advised as per the scheme i am not eligible for 0 making charges and they did not show full gold necklace, said they dont have designs in gold and showed necklace with stones only finally they made us to select stone necklace, in that also they lied that ruby stones in necklace hold 1 gram but as per the invoice ruby stone is only 0.620. Executive said we will get 75% resale value on stones but on invoice mentioned if we take diamond then 75% value, if we take gold then 70%. This was not informed to us. There are many concerns i spoke with executive about the making charges, bonus amount. He said the person gave the scheme to me is no longer working in kalyan so we cant help it. Employees represent kalyan brand n they are avoiding customer request n queries n they stand behind us to sale product as per their wish. Invoice has also lot of concerns. I have not received any benefit from kalyan . Whats the point me taking scheme n paying amount to you n getting nothing out of it . My relative suggested me to take scheme from kalyan because they have taken schemes n purchase gold with no making charges. I beleived in word of mouth n trusted kalyan but i was cheated by you.I request this need to be addressed urgently.