[Resolved] Kalyan Jewellers — Order no # [protected]

[Resolved] Kalyan Jewellers — Order no # [protected]

M Mohit Singh 1413 from Katra, Jammu and Kashmir Mar 4, 2023 Mar 14, 2023 This thread was updated on Mar 14, 2023

Candere (kalyan jewellers) Order no #[protected] placed on 01-03-23. Worst experience of my life was that I order from their website, these people are fraud, This is my sincere request to everyone who is reading this please do not buy anything from them. Basically I ordered 3 pieces of gold pendent ( 2 Micky mouse pendent and 1 lord Ganesha pendent) to gift my friend on her birthday. I pay through credit card 💳 and order placed on 1 march 23 and it show’s parcel will arrive on 4 march 23 but on 4 march they cancel my order without any reason .when I try to contact them. They say we facing a delay in our system and glitches because of heavy demands due to the festive season and bcz of heavy demand of order so we can’t process your order . So please reorder it again. What kind of reason was that . Please be aware of these people they are completely fraud and pathetic customer support. Go for local store or other website . Please refund my money I don’t want to reorder again . +3 photos Was this information helpful? No (0) Yes (0)
Apr 14, 2023 Complaint marked as Resolved I am writing to express my disappointment with the recent transaction I had with Kalyan (Candere) jewellery website. On 01/03/23, I placed a order and was awaiting its arrival. However, after waiting for 4-5 days, I received an email stating that my order was cancelled, and a refund will be sent to your account soon. I am extremely disappointed with the fact that I did not receive the product that I ordered, despite waiting for 4-5days. I had purchased the for a special occasion, and not receiving it has caused me a great deal of inconvenience and disappointment. I was not given any explanation as to why my order was cancelled, nor was I given the option to reorder the product or choose an alternative product. I understand that your company did not handle this situation appropriately, and I am extremely disappointed with the outcome. I got my refund on 24/03/23. Almost waited for a month. Thanks 🙏 to consumer complaints. I got my refund . Kalyan Jewellers customer support has been notified about the posted complaint. Verified Support Mar 14, 2023 Kalyan Jewellers Customer Care's response Dear Mohit, We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us to speak to you and ascertain the issue in detail. We value your suggestions. Team Kalyan Jewellers
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