Kalyan Jewellers Complaints & Reviews

Order Numbers: #[protected] & #[protected]
Order Date: August 29, 2025
Promised Delivery Date: September 23, 2025
Amount Paid: ₹54, 000

I am writing this to share my deeply frustrating and unacceptable experience with Candere. I placed two orders on their website on August 29, 2025, for a total of ₹54, 000. My experience since then has been a complete nightmare.

Here is a timeline of events:br...

To Whom It May Concern,

I, Dinesh Kumar Mishra, wish to lodge a formal complaint against Kalyan Jewellers, specifically the Civil Lines, Gurugram branch (H.NO 595/16, Gurudwara road, Near Gurudwara, Haryana 122001, Ph: [protected]) for selling me a defective product and providing false assurances of product maintenance.

Product Details
Item Purchased: Payal (Anklet)

Bill Number: SBGSTSE00151br...

I had given old gold about an year ago and is now due for buying new gold . I didn’t buy gold today because they were demanding differential making charges which was not at all mentioned or written in the receipt . I need a clear clarification regarding this . We thought only gst and making charges above 18 percent has to be paid . But they were demanding making charges differential even if we purchased gold below 18 Va...

I had purchased 76.310 gms gold jewellery on 23 oct 2024. from your store at barrackpore, kolkata-700123. on deposit of rs one lakh 0n 01 sep 24, i was given two tokens sl. no. brkgtoafo146 and brkgtoaf0147 (rs. 50, 000/- each) and i was assured that i will get rate protection upto rs. four lakh gold value and as per para {1} of buy more get more value addition offers- 10% flat va, if i purchase more than 30 gms og gold.

i...

I was at the store in GIP Mall in Sector 18 Noida to buy some stuff and the salesperson Vidhya BHushan was after my life to invest in the scheme and he never informed me that there would be any membership fees, I didnt get the recieving as well. They took my PAN card as ID proof but wrote my name wrong on contacting them they are saying that nothing can be done you can continue the scheme and on redemption only Mobile number is needed.br...

I placed my order with high expectations, given Kalyan's reputation as a respected company. However, the delivery was significantly delayed, and the reasons provided were unsatisfactory and unprofessional. After waiting patiently, I found myself frustrated and ultimately decided to cancel the order.

What has been even more disappointing is the delay in processing my refund, which has now stretched over a month. This experience...

Its very unfortunate that a solitaire ring which was bought few years back with a trust that a good brand like kalyan will provide quality product.
But yesterday my wife have seen the solitaire missing from her ring and we all are in disarray and can't imagine that something of that sor can actually happen.

A similar product from a local jewellery shop is still going good and i never before faced anything of this sort.

Now the queation here is, Who is reaponsible amd who's pay for this loss !!

I have done my payment of 4000 RS of my scheme coming with Customer Id: [protected] and enrollment id: [protected]. The amount is deducted from bank with reference id:[protected] to PAS Online - KALYAN JEWEKKERS INDIA LIMITED with payment id: pay_o7YrfmQcXy6piL but its not reflected in my scheme details and ledger in https://payments.kalyanjewellers.net/schemeList .

I placed an online order for 2 platinum rings for my relative in India. I am residing in USA and placed online order on April 7th Sunday. When I clicked pay, the portal said "payment failure" but the amount was debited from my account on the same day. I gave my relative phone number in India and my gmail id. I received an email saying I will get refund in 5 to 7 days! which is ridiculous. I chat with the customer support, he said it is refunded...

Today I made a payment of Rs 7000 for my installment as per the scheme opened in kalyan jewellers in month of November 2023. I made payment using upi, Phonepe and over there as well as in my bank account I have proof where it shows that the amount has been successfully transferred to kalyan jewellers. Now my moto to raise this complaint is either get the same amount reflected under my scheme as installment and if not refund my money back asap.

Waiting sinces 1 hrs to buy gold ornaments but no jas been yet there to attain me show the jewellers
This is how they show service to the clients and every time when they get offers they call me and give there irrelevant offer
Not at all happy with the service which they give

Name _ soyab chauhan
Add - kalyan jewellers vadodara gujrat

This is for third time i am complaining about your staff no response from your side your staff are getting worse day by day now they start teasing my staff girls. And they continuously staring at my store opposite of your store in kakinada Andhra pradesh. Expecting quick response and strict action against them thank you.

Date of Complaint: 14 December 2023
Company: KALYAN JEWELLERS, AMBAWADI
No 732/1, Opp. Chhadawad Police Chowky
Ambawadi, Ahmedabad, Gujarat - 380006.

Phone: [protected]

Description: I had previously bought a number of jewellery at the store mentioned above (Kalyan Jewellers Ahmedabad). I also had a scheme with them which is now completed. I kept getting phone calls from them while I was overseas....

I have paid my scheme amount of rs 10, 000 for the month of Nov2023 through upi but it's not reflected on ledger Nov 2023.Amount got debited from my bank account and I received payment successfully mail as well.
I have attached the screenshot of payment successful mail and debited amount proof . Can anyone please help me and update it on my ledger.
Paid date -23rd Nov 2023
Scheme type- Sowbhagya Kalyan Priority VIIbr...

I have store opp your store in kakinada branch andra pradesh your shop boys staff are continuously looking at our store and our staff girls are fewling very uncomfortable i have already complaint once yhis second time i am complaining hoping a strict warning from head office to kakinada branch

I purchased advance gold purchase scheme in Chennai but before completion of the scheme moved to Mumbai. However I paid all the installments on time . Now when I went to Kalyan Jewelers store in Kandivali, they refused to entertain . Very poor customer service

We are regular customer of Kalyan Jewellers since many years. We would like to raise the complaint for non adherence to refund/exchange policy.

Attached the copy of Bill and certificate for the jewellery purchased from your Raipur (C.G) Store, which we wanted to exchange with purchase of new Diamond jewellery at your Indore Store. However the value of Ruby stones are not being given on the current rate. It was informed while...

I purchased Mangal Sutra yesterday from your kankarbagh branch patna.i had paid rs 44540 extra.i have already complaint your branch, but didn't resolve till now and very bad behaviour your staaf.i am very sad from your service.

Hi team,

I closed my 2 gold schemes which I have started in pondicherry kalyan jwelers .

Due to my personal work I am unable to purchase jewels at pondy so, I opted t-nagar kalyan jwelers. Though I went around 7:45 pm on October 2 nd (monday) . We choose the jewels around 8:45 pm. They didn't explain the cost split up to us properly.

We bought the haram with ruby which has the gold weight of around 38 gms .where I have paid my schemes which has totally 41.65 gms.
I asked shall I take another ring around 3 gms but they forced to choose same gemstone ring because they will get some billing issue even I agreed and choose one ruby ring around 1.3 gms because of closing time they also insist us they will mail/whatsup thr bill but till date I didn't receive my bill and also paid in hand cash of 60, 000 extra without asking the correct split up as I believed your brand kalyan.

I have also received the damage ring which has only 2 ruby in it where the certificate image has 4 rubies in it I have also paid all extra amout for that missing rubies and is that the way u the legend jewel shop will break the trust of your customer.

I am regular customer for kalyan since 8 years but this time i got worst experience. I trusted your brand but it broked .please give me justification in this regard and also send me correct split up bill for my amount paid also.

I also mailed kalyan customercare and concern branch also and called the shop several times but no proper response.

I shopped from Kalyan's online store couple of times before, every time they delays the delivery. Since I like the designs again I placed the order thinking that previous delays are just an exception and they might have fixed the issues. Recently I placed order for two items and the due date is 6th October, but they informed that its going to be delayed. I seriously doubt whether the senior management is aware about this mismanagements.