Kalyan Jewellers — Defective jewellery

Mamatha_07

Dec 25, 2021

Address:

Udupi

During my marriage we have purchased several jewellery from kalyan. Every jewellery we purchased was of good weight, no light weighted jewellery. And most of the jewellery was worn for hardly 1 or 2 times but got defect one or the other place. We went to the store as they provide free service for lifetime. Instead of getting it repaired sales person forces us to purchase a new one. No free replacement offered. Who will pay the VA we paid for all the jewellery. Such poor quality of jewellery. Gets broken within one or 2 uses. And they says good discount for scheme holder. But when we actually go to purchase the jewellery they hardly provide any discount. Just fooling people in the name of scheme.

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Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Dec 27, 2021

Verified Support

Hello Mamatha,

We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail.

Team Kalyan Jewellers

Kalyan Jewellers Customer Care's response, Jan 4, 2022

Verified Support

Hello Mamatha,

We believe that the issue is resolved now. Customer satisfaction is of utmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you.

Team Kalyan Jewellers.