Kalyan Jewellers — diamond earring

Address:

Kanchipuram, Tamil Nadu, 600100

I purchased a diamond earring last month which has a defect in shape which differs in both ear piece. I called velachery kalyan jewelers after noticing the difference. They asked me come to shop with the piece so that they can give the ear ring to the diamond brand company to repair it. I visited the shop today since i was out of station for past weeks. They really treated me badly. Very poor service. They just tried to convince me that both pieces look identical and finally gold smith admitted that there is a defect. I purchased the earing for 30k. But they are asked for resale value of 18k which i bought last month. I really got disappointed since i bought this earing with gold scheme in my personal savings. I have only used the earing 2 times for which they valued for 18k for their own piece defects. Finally i asked for repair. They din send it to brand office. They just gave it to smith and he was in hurry to leave soon. I didn't have satisfaction yet with the ear ring. Really much disappointed. Will never purchase again in kalyan jewellers.