Kalyan Jewellers — Extremely Unfriendly Staff

Address:

Ernakulam, Kerala

Sharing a terrible experience :- M.G. Road Branch, Kochi @ 4pm 10th August, Today ! I walk into your Store and face some extremely unfriendly Staff . Had a Bangle to be exchanged for some coins to use it as Gift for my friend's marriage this evening but the person refused to entertain my request . I asked him if that was the Policy since I had done a similar thing in your Trivandrum Branch last week ...he had no answer. He calls on one Joby ..who was equally unhelpful. To me, both these people do not deserve to be handling clients as their body language, posture and speech are intimidating ... poor ambassadors of your Brand ... Neither of them even bothered to see what was it that I wanted to exchange or even offered any alternatives / suggestions ... extremely rude ...you people must be doing really well in your business to ignore genuine customers like us.Please check your CCTV footage of today, i was in a white shirt and blue trouser ...adequately dressed and surely not warranting the treatment I received. You may be scaling new heights but I can assure you that with such overconfidence and lack of customer focus your downfall is sure to come ! Had walked in with high expectations to a Kalyan Store for the first time but have left terribly disappointed ..I guess the Bhima's and the Alukkaas are much better ..at least they greet you with a smile ! Will never come back and try to tell many more not to do so !! By the way ...from the response rate of your Complaints I see ..not very hopeful to receive any revert !!