[Resolved]  Kalyan Jewellers — Gold beads were broken within a week of purchase

Address:

Hyderabad, Andhra Pradesh

I have bought one black beads mangalsutra in kalyan jewellers, panjagutta, hyderabad on 15 th august and went to karimnagar and i weared it daily after one week my friend noticed that gold ball in it is damaged an it is broken and i don't know where it fell. i took the chain and went to kalyan jewellers after one month as i have no leaves.their response is worst and in case we exchange they told that they will give money excluding making charges which they took 22% at the time i bought and if we want to get it repaired they will have to send it to mumbai and it will take minimum 15 days.I dont have leaves to go again after 15 days to hyderabad