[Resolved]  Kalyan Jewellers — GOLD CHAIN MATTERS

Address:

Tirunelveli, Tamil Nadu

Respected Sir, Greetings. On[protected] th evening, we went to kalyan jewelers- tirunelveli, to purchase 2 gold chains. But we could able to choose one chain in 32grms. We requested the shop people that we have 2 girl babies, so that the same design we need another one more gold chain. The shop people replied that now we don’t have the same design in stock, if you like to order within 20 days we can give to you. So we specially requested them, the design should not be changed. They also conformed us, exactly we will give you a another chain like the purchased one. They took the photo and Xerox of the chain. We paid 80% of the chain cost as advance. Now, yesterday[protected], my parent went the shop to collect the ordered chain. They saw the design is not like the old chain. They don’t have interest to purchase the ordered chain, because of the change of design, however there is no way, so they purchased. They are extremely uncomforting in this purchase. My parent are regular and sincere customers to kalyan jewelers. They couldn’t get right reply from the shop people also. And they unable to send you, the old and new chain Xerox, because they don’t have the internet facilities and aged people also. I am also staying in north india for my works. I am requesting you to take needful action and give the same design chain, which we purchased from you. I expecting your favorable reply. Thank you. My parent cell no:- [protected] (Mrs.Sarojini leele bai) My cell no:- [protected] (P.Jeba durai) My mail id:- [protected]@gmil.com Yours sincerely, P.JEBADURAI, 1-11-14.