[Resolved]  Kalyan Jewellers — Horrendous/Appalling service

Address:

Plot No. 21, Shakti Nivas, Extn, , Near Greater Bombay Coop Bank, Kanchpada, , Ramchandra Lane, , Malad West-400064. Near Greater Bombay

I ordered a ring on 8th of June 2022, agreed to have a natural gemstone gold ring with certification as mentioned below;
Gemstone to be certified where its needs to be natural, its should not be glass filled & untreated stone for astrological purpose. Where the official labs can get that done.

While I was tracking the order through the manufacturing process till its certification, candere kalyan jewellers site is down for week now, I am trying to contact the salesperson through the whatsapp chat as the order discussed on the same, they are not replying AT ALL. I am trying to reach through the phone - call gets connected but no one talks, tried chatting on website option - the representatives do not know the head or tail of what I am talking about. Spoke to supervisor there name called VARUN/VINAY- he mentioned "dont keep calling from all different channels" - Seriously do not know how to answer on this. I feel sorry on myself to deal with such people in life.

I have already paid an amount of almost 1 lac rupees to this company to get my customized order. There is not communication neither I am able to reach out to anyone to have this resolved on priority. It is SAD to see that a jeweler companies dealing in lakhs and crores of rupees are serving such a distressing/appalling.

Previously as well they did the same thing when they delivered a wrong gold chain weight less than what was ordered. I should have highlighted this already but let go for it once.

THEY DO NOT VALUE CUSTOMERS/TIME/MONEY. They do not have a right to do business if the standards are like this towards the society with their unethical behavior.

Complaint is against ;
Candere by Kalyan Jewellers, Malad West, Mumbai - 64
Order id 1095939