[Resolved]  Kalyan Jewellers — Improper billing

Address:

bhopal

Yesterday, me & my sister ( who deposits 20, 000/- pm) visited the showroom in Bhopal. Address: 17, Near, Rajbhavan Rd, Near Rajbhavan, Roshanpura, Malviya Nagar, Bhopal, Madhya Pradesh 462003.

We bought one necklace by exchanging our chain. The sales girl informed that as per the prevailing rates & the policy, Rs 1985 shall be returned to us. Then we were told that a credit note shall be given to us & we can adjust the amount whenever we visit the showroom next time. When she brought the bill, there was no mention of credit amount. She went back saying, she will get it corrected. After 30 minutes, she did not revert to us so we went upto the billing section and found that 2 staff from billing section & the sales girl were continuously arguing about the confusion in the bill. Then we were asked to wait for some more time while the correction is being done. Then we observed that the Manager, Asit was explaining something to her and then she came to us and informed that actually there's no balance amount to be given as there was some error in the calculation. I called the Calci and did the calculation in front of her and found that, as directed by her Manager she was trying to explain anything to us. I was amazed to observe different values of GST (3%) mentioned on the printed slip & the hand written slip for the same amount. She understood that I can calculate & went to billing section again. While all this was going on the Manager was standing behind us & trying to observe if she can convince us or not. Then another accounts person was sent to me and when again I explained the calculation, he went back. Attitude of this person was too bad. As we had given time to someone else and as we had wasted about 1.5 hrs just for non-clarity of payment in a big showroom, we were frustrated and wanted to leave. I said OK, leave it I'll take up seperately through website. Then the Manager chipped in saying please do not complain. I said how can you say this, then he started explaining anything thereby killing our time. Then he agreed to handover the amount. He returned Rs 1900, again when I asked how much is the amount as per calculation, then he handedover the balance Rs 85. Then again he started saying please do not complain.
My only concern was, why he did not try to resolve the issue when so much confusion was going on for about 1.5 hrs. Again in the evening he called saying- pl do not complain. Kindly observe our movement in your camera and check how much time we wasted unnecessarily.
The unethical behaviour is wrt customer care. The Manager envisaged that we are uneducated and wanted us to get convinced by wrong calculations. This is beyond imagination, as there are many people visiting the showroom with different schemes and must be getting cheated, the way it was tried with us yesterday. Also, why the Manager reacted only when I said that I'll report on website, is there no concern of time of any customer. Also, in a Hindi speaking state & country, the staff should avoid speaking in telgu/malyalam in front of the customers, when there's so much confusion.
My concern is why, why wrong calculation was being shared & explained to me. As far as we could observe, there's no fault of the sales girl, Namrata. Call on [protected], only after understanding & investigating the complain.