Kalyan Jewellers — Kalyan Jewellers is A Big Fraud Company

Kalyan Jewellers — Kalyan Jewellers is A Big Fraud Company

S Shree888 Jul 26, 2021 Jul 29, 2021 This thread was updated on Jul 29, 2021

Hi, I have placed an Order Number : 937998 Placed On: Jul 1, 2021 6:50:23 PM I have paid full amount at the time of placing order of .Rs. 1, 376.00 with coupon discount of 100% off on making charges and when I asked about my order shipping details, I was shocked and I asked to pay another Rs.1221 If I need the product. Now they are saying I have to pay 50% off on making charges. I have talked with them on phone call and agreed to give me full refund. but till now I have not got refund and also now they are not picking up the call and replying in chat support. This Kalyan Jewelers is a BIG SCAM Company. I have all the needful documents to file a case in consumer court. KALYAN JEWELLERS IS A FRAUD COMPANY, Don't place order with them else you will be trapped like me. Was this information helpful? No (0) Yes (2)
Kalyan Jewellers customer support has been notified about the posted complaint. Jul 26, 2021 Updated by Shree888 Hi, I have already shared you order details placed on your website candere.com Order Number : 937998 Placed On: Jul 1, 2021 6:50:23 PM Product Name: 0.05CT PRINCESS AQUAMARINE NOSE PIN Quantity: 1 Metal: Yellow Gold Purity: 18K Metal Weight (Approx):0.23 Expected Delivery Date:Jul 31, 2021 I have paid a full amount of Rs. 1, 376.00 using HDFC Credit Card. There was a offer running on your website that 0% making charges with Coupon Code: "Birthday" on Jul 1, 2021. Now its almost near to one month, So I called up your customer care on 23rd July regarding deliver of my order, at that time your support team surprised me and that I have to pay Rs.1221(Almost double) extra and told that there is a only 50% off making charges, Told me that due to technical glitch it shown wrongly on website as 0% making charges. This is a pure misleading and fraud. First you attract customer with offers and after hold order and ask to pay extra. This was my first order on candere.com and placed it just because of the brand name, Now I realised that you are a fraud and cheating customers with discounts. I will not pay a single Rs extra for this order. If You can't deliver the product at promised price then just refund my entire amount immediately.
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Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Jul 26, 2021

Verified Support

Hello Shree,
Thank you for your comment. We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail. We value your suggestions.
Team Kalyan Jewellers

Kalyan Jewellers Customer Care

from Mumbai, Maharashtra

Jul 29, 2021

Verified Support

Hello Shree,
We believe that the issue is resolved now. Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you.
Team Kalyan Jewellers.

advik888's reply, Sep 1, 2021

Who reported that my grievance is resolved. Please not that if no proper attention is paid I will have no option other than to put up my grievance on social media.