[Resolved] Kalyan Jewellers — Online payment

Anantha vara lakshmi

May 7, 2021

Address:

Ramavarapadu vijayyawada

Good afternoon sir we r from vijayawada we have taken gold scheme in vijayawada kalyan jewelers last month i.e on april . the scheme rule is to pay 5000 every month so in april we have payed 5000 directly and in may month i.e on this month on[protected] we have payed money through online the money has debited to kalyan jewelers account and we got even message that money has debited to kalyanjeweelers account but it is saying that transaction is failed so i want the conformation of message that my transaction is successfull or our money back to our account and we will go directly to jeweller shop and we will pay cash by hand mode itself

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Aug 7, 2021

Complaint marked as Resolved

Kalyan Jewellers customer support has been notified about the posted complaint.

May 07, 2021

Updated by Anantha vara lakshmi my register mobile number on scheme is [protected]

Verified Support

May 10, 2021

Kalyan Jewellers Customer Care's response Hello Anantha, we deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Thank you for sharing your contact number. Our representative will connect with you to speak and look into this issue in detail. We value your suggestions. Team Kalyan Jewellers.

Verified Support

May 11, 2021

Kalyan Jewellers Customer Care's response Hello Anantha, we believe that the issue is resolved now. Customer satisfaction is o[censored]tmost importance to us and we keep our esteemed patrons as cornerstones for all our initiatives. We value your suggestions and we are constantly striving to improve our services and strengthen the relationship with all our customers. Please let us know if you need our assistance on anything else. Thank you. Team Kalyan Jewellers.