[Resolved] Kalyan Jewellers — Payment not received

[Resolved] Kalyan Jewellers — Payment not received

H HEENA DUA Jan 20, 2022 Jan 21, 2022 This thread was updated on Jan 21, 2022

Hi, I am very disappointed from your services I made the transaction online and the order seems not placed yet...and when I called customer care they're saying that they didn't receive any payment though the bank confirmed that the payment was made on the same day...why this issue occurred...noone taking this seriously...could you please check Was this information helpful? No (0) Yes (1)
Feb 25, 2022 Complaint marked as Resolved Kalyan Jewellers customer support has been notified about the posted complaint. Verified Support Jan 20, 2022 Kalyan Jewellers Customer Care's response Dear Heena, We deeply regret the inconvenience caused. We have taken note of the same and assure to take appropriate steps immediately. Kindly share your contact number on direct message to enable us speak to you and ascertain the issue in detail. Team Kalyan Jewellers Verified Support Jan 21, 2022 Kalyan Jewellers Customer Care's response Dear Heena, As per the update, your transaction has failed and the deducted amount should be refunded to your source account within 5-7 working days. We believe our team reached out to you with the above update. Please feel free to reach out to us, in case of any queries. Team Kalyan Jewellers
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