Kalyan Jewellers — Poor service

Hi! My name is Sylviya. I work as a cabin crew. I mentioned that so you would know my judgement of service wont be fake.

On the 26/05/2015 I had bought a set of diamond pendant with two studs and a diamond ring as my birthday present from one of your stores in Lootah building, Damuscus st, opp to Fortune Grand Hotel in al qusais II Dubai.

Unfortunately I lost a lock for one of the studs. So i walked to the same store today 02/09/2015 expecting to buy a lock. On talking to one of the sales person i found out that he wants me to have the studs exchanged so i could get a lock. I told him its a set and i don't want to exchange it. So he further emphasised that i could get another set at a discounted price of 80%. Disgusted with his persuasiveness i asked to speak with the manager. This person had a even more careless attitude. He tells me he would give me managers discount. I mean how insane is that? They expect you to buy another set of diamonds coz u lost a lock for a stud. When i said that it didnt make any sense to me he tells me if i was ready to wait for 2-3 months he will "try" to get it for me from Bombay. Which courier company takes three months to send such a petty thing?
Let me make this very clear i am bothered abt the money its the attitude i have a problem with. I fail to understand if its their reluctancy or a money making policy. Coz i honestly dont see the sense behind the continuous persuasion to buy another set for the clearly dont have any understanding of the sentiments that might be related to a purchase.
I'm sure how much word of mouth matters for a company to flourish in a different country and i'm not in a position to be able to give any positive feedback after such an experience. I am highly disappointed and will discourage any purchase if approached. It seemed like a good reliable brand to me but am sorry it doesnt anymore.
It will be equally disappointing to the images of the public figures you use for advertising because my factor for brand equity is really high.