Kalyan Silks — rude behavior and defective product

anirudh ramesh

from Bengaluru, Karnataka

Jul 5, 2015

Address: Bangalore, Karnataka

Hello . I have a complaint to register here. We had bought a saree on sale from kalyan silks in Bangalore commercial street.. Which turned out to be torn at two places... When called them to enquire Mr Vinod from the store spoke very rudely and even said he doesn't have time to speak... This is not expected from a salesman at a reputed store like yours... He should have time to answer each and every customer s query if not I am sorry to say he is not efficient enough.. . And when asked for full name he refused to say so and only said Vinod. We have had wonderful experience s at your store.. But this was not expected

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Comments

PriyankaBang

from Mumbai, Maharashtra

Sep 21, 2015

I also have the same experience as anirudh Ramesh is stating i also bought the saree from Kalyan silk Bangalore commercial Road store in first time wearing itself the saree torn like cloth starched from so may places might be because of very old fabric, i went there to show that saree they told me first time as manager is not available they cannot say anything, i called them again 2-3 time to ask manager is available but no body responded properly last time someone said ok mam u come when i went there they got everything bill etc. after so much discussion they offered me to take 50 % credit of that saree cost i am unable to understand when its not my fault, defect in your product why should i get loss... i told them it is not acceptable to me and matter is not about saree cost matter is about your policy

when Tata can take back his 1000 cars due to defect why kalyan can not take ...

they said this the best thing they can offer... finally i told them u keep this defected saree and i don't want any credit to me . i left my saree there on manager hand and mistakenly i left my bill also .

I don't expect such type of customer relationship from a branded store . You r loosing a customer for ever even will not go in kalyan silk in future even not recommend to any one in future.