Karachi Bakery — Rude and nasty behaviour by security guard

Address:

Plot A/6-2, ECIL Main Road, Rukmanipir, A S rao Nagar, Secunderabad

The security guard at a s Rao Nagar branch of Karachi Bakery needs to be fired for unruly and terrible behaviour and not following Covid protocols. I had purchased some bakery items and a pizza from their shop today. Since they take ten mins to cook the pizza I went to shop for other items at other stores and return to pick up my order. When I returned back the security man who was not wearing a mask or gloves and not following Covid safety norms started being nasty and mean with me when I was entering the store with my bag. Instead of telling me nicely to leave my bag out he started being mean and nasty to me. I was shocked and appalled as to why he was being so mean. When I told the manager about everything he didn't solve my issue and instead o[censored]nderstanding the customer and correcting his security guard he said you know nah how these security staff are. They are rowdy. It is no excuse for the security guard's nasty behaviour. He was constantly trying to give me excuses for his bad behaviour. We are patronizing the shop and spending our hard earned money to get good service and not be insulted by staff. The manager/owner is terrible and himself doesn't know how to talk to people. They should be taught how to talk to customers and not insult people. Please look into this matter and please get in touch with me to take it further. The security guard was throwing attitude but the owner was taking up for his high handedness.