Karbonn Mobiles — A108 plus- Battery issue - replacement pending for 2 months- reg

Address:

Chennai, Tamil Nadu

Good day Purchased A108plus on 29/April/2015 @ trivandrum ;found charge was not holding well on usage. So i handed over for a check on 23rd May 2015 @ Karbonn service centre ( United care - West Tambaram - Chennai ) They checked & confirmed that it was a problem related to board & hence it needs replacement- it would take 2-3 weeks to get the replacement set from company.I was enquiring since mid of June but till date there is no propoer response. Last visit there was on 11th where they gave a written commitment in the job Sheet as 16th. I Went on 16th july. They showed an old A108 model (Which had a damage in the cover as well in the front panel ) & quoted that this was the replacement just received against my complaint.I refused to take it & Asked them to get the same model with the pack sealed. is the way Karbonn team treats customers? If you are in this place, will you accept an old one with damages? I want the repalcement (NEW mobile) within next 5 working days else please refund double the cost that i have paid for this mobile by an ATPAR CHEQUE in my name K.A.Saravanan Hope you would treat this as urgent