Karbonn Mobiles — Delay in handing over phone submitted for service

Address:

New Delhi, Delhi

I submitted my phone on 9th Feb 2015 to the service center under Job sheet No. KJASPDL108215K23465 for a screen issue which I faced in just 4 months after purchase. They told me that by maximum 1 month, I'll get my handset repaired. On 9th March they asked me to wait for just 10 more days, reason being the mobile part was not available. After those 10 days, again they asked me to wait for final 10 days more. All these days my handset is in the center as it is as I submitted. Now that final 10 days past and this time again they are asking to wait for another final 10 days which is not acceptable. All these call backs were done by me and I never received any call from the center. This seriously not acceptable from a customer end and I am really not happy with this kind of service. I kindly request to take some strict action regarding same. Either I want my phone back in this last 10 day span or I want my money back on the 11th day.