Karbonn Mobiles — Handset Issue- Two service centres different stantement

Address:

Mumbai City, Maharashtra

I had bought my karbonn mobile this year in Feb nad it is under warranty. First i went to teh service centre in Borivali east and they submitted my mobile after checking the same that there is a problem with the touch pad. After 2 days they called us back and said we will have to go to goregaon to get the same repaired. I went back to collect my phone from them and went to the goregaon service centre. They told me a different story that my phone touch pad has got damaged due to water inside the phone. My phone has never fallen in water and i don't know how come they said and reached to this conclusion and asking for 5500 INR for repair of my phone wherein the Borivali service centre in (Thakkar Mall, 2nd Floor, SV Road, Ecetutive - Heena) had told me that my phone is under warranty and did not charged anything for the same. I am very disappointed to see different comments coming from same company's service centre. I am attaching the copy of invoice for your reference and the card of teh service centre of Goregaon. I feel cheated buying this product as there is no support coming from service centre when my mobile is still in warranty. I need your support, please help.