Karbonn Mobiles — Karbonn Octane Plus

Dear Sir, I have purchased a Karbonn Octane Plus on 8th December 2014 from Ebay. Upon receiving this phone i realised that the phone does not charge properly and a due complaint was registered post which i was directed to contact the service centre (Shankla Telecom). The phone was handed over to the said service station on 24th December 2014. Till March 17th 2015, there was no status update on my phone and i was forced to speak with Mr. Yatin who apparently is the ASM of Haryana region. As per Mr. Yatin, the phone can not be repaired and hence only a DO can be provided to me. I was also informed that using this DO i could approach Ebay to get a new handset. However on checking with eBay, i was told by eBay that a replacement handset on a DO can only be provided within a month of purchase. As you can note from the dates it is been more than 5 months now. Till date i have neither received any communication from your authorised service centre of your ASM. I would request you to kindly provide a new handset to me or refund my money. Regards Rameez Raza.