Karbonn Mobiles — New mobile set not repaired by service centre even after 60 Days

Address:

New Delhi, Delhi

Phone IMEI No. [protected]. The Karbonne Handset was purchase in May, 2015 whose screen got blanked on July, 2015 ( after 1-1/2 month only ). The hand set was given to authorized service center " JMV Technosol Pvt Limited", 252-O, Ground Floor, Sant Nagar, East of Kailash, New Delhi-110068, Ph. No. 011-[protected],[protected]. on Dt.8th Of July, 2015. The service center told me that it will take 45 days to repair. Even after 50 Days, when i connected to service center, they told me that it is still pending as the part has not been received from Karbonn mobile ( The office of Karbonn mobile is around 5 KM from service center ). I contacted to Karbonn mobile customer care on Dt. 24.08.2015, they told me that my handset will be repaired after 10 days.( Complain No. 262652, Dt.24.08.2015). After 10 days, when I contacted to karbonne customer care on Dt.3.09.2015, they again told me it is still pending and will take another 10 days. When i asked them to connect me to their seniors, they were not able to do that even after i hold the call for Half an Hour. By their attitude, I am not sure whether they will be able to repair it in near future. I want either my handset should repair in 2 to 3 days or I should be provided new hand set as it is already with them for around 60 days and my new phone has eventually became old. Kindly help. Regards Sandeep Das Ph. No.[protected]