Karbonn Mobiles — Poor Service Response

Address:

Khordha, Odisha

I have purchased a Karbonn Titanium S1 Plus handset from Bigbazar e-Zone on 6th, March, 2015. After using of 2 and half months, its touchpad got corrupted. I have given the handset for repair under warranty to Karbonn Authorised Service Center, M/s. Smart Services, Bapuji Nagar, Bhubaneswar on 27th, May, 2015. After several follow ups through phone and personal visits tto the Service Center, I got only answer that, the defective part is not yet invoiced from the Parts Dispatch Center. Today is 3rd, July, 2015. I would request you to take necessary legal action towards return of my handset in working condition or otherwise submit the case in Consumer Forum for this type of mental harassment. Thanks & Regards, Tushar Kanta Lenka Manager - Maintenance 102 Ambulance Service, Ziqitza Healthcare Ltd. Bhubaneswar Ph: [protected]