Karbonn Mobiles — Problem with Karbonn mobile handset & Services

Address:

New Delhi, Delhi

Sir, I have purchased a karbonn S19 mobile handset on 02.09.2014 (IMEI No. [protected]) after few month my phone start giving me problems but major problem was battery discharge and phone heating. I visited Karbonn service center at Karol Bagh ( Vinayak Enterprises). I told them my problem and they said its a software problem and upgrade software of my phone but after upgrading my phone software problem was same and i have to visited service center next day again then they told me maybe its a battery problem and submitted my phone after few days they call me to collect my phone. They have changed the battery but with old battery and i came back. After using phone i found problem is still not sorted out and i have to visit service center next day this time they again upgrade software. But problem was still there so i have to visit service center again and this time they said its a mother board problem and submitted my phone again. after 15, 16 days i got my phone back they said they have changed the mother board (i am not sure did they really changed the mother board or not) but problem was still not sorted out i am still facing the same problem of battery draining without any use of phone and phone heating. So on 13.5.2015 i again visit service center and this time the said they will send this phone to Karbonn company for repair and it will take minimum 30 days. On 14.5.2015 i write a email to Karbonn service center ([protected]@karbonnmobiles.com & [protected]@karbonnmobiles.com) in there reply they told me that they have not received handset and will get back to me with the exact status after receiving the handset. But after that they have not inform me about my phone status. on 26.5.2015 i again write email to service center about my phone status in there reply on 26.5.2015 they told me to collect my phone from service center after receiving this email i call service center. But they told me that they have not received my phone and i write a new email and inform them but they never reply me back after that on 27.5.2015 i again call service center in karol bagh this time they told me to collect my phone. on 27.5.2015 i get my phone back after chasing them. When i used the phone i found problem is still there battery still draining like before without any use on 28.5.2015 i again visited service center in karol bagh delhi and told them about problem this time they again said that they will check the phone. Sir its been two month i am visiting service center again and again. Its cost me financially every time i visit service center because i have to take leave from office and also i have to paid for conveyance. Sir i am a service person and its not easy for me to take leave from my office every time. Only i know how i have save money to buy this phone. I never imagine i will get this service from karbonn i am really fedup now. I think they are making me fool till my phone warranty got expired because after that i have no right to complain them. Sir i am requesting you to please look in this matter and help me. I am also attaching 3 Job Cards. Thanks & Regards Parmod [protected]