Karbonn Mobiles — S2 Plus mobile still not repaired or replaced.

Address:

Mumbai City, Maharashtra

I have given my mobile on 21st February 2015 as there was low out going voice issue on my handset . Service center people informed me it will done in 2 days or it will take one week if instrument go for replacement at head office.As usual i went after one week for status and they told it is still at head office for replacement or repair .Just 3 weeks before after constant enquiries and constant nagging service center told me that it will get repaired in 3 days and i[censored] give your hand set it will get replaced in 3 days being normal customer i preferred replacing my handset .now after one week of submitting my all accessories and box they were telling me that head office is getting shifted so cant process replacement now .I keept calm and now I am getting call today 10/04/2015 that they dont have any replacement handset with them so they can give me higher phone S5 ultra with difference of 1200 rupees . Now my issue is after waiting for more then one month they are asking me to pay for something which i should be paying in any chance. I could have considered paying if the phone is worth 1200 more but it is exactly the same as S2 plus with 1 GB ram . I think Karbonn people should have given me S5 Ultra free of cost a they don't have S2 plus and being morally responsible for my 2 month harassment