I had purchased a Karbonn Titanium S9 mobile on 12/4/ 2014. The instrument started giving trouble and needed repairs. For this I went to your authorized Service Center M/s Saraswatri International Technologies, 165 Kakrola Housing Complex, Dwarka Mor, Delhi. They prepared a Job sheet No.KJASPDi_0821114K22263 on[protected]. There I was told that I will get my phone back withing 10 to 15 days maximum as it had to be sent to Karbonn Company for repairs. After expiry of 10 days I contacted the service center and they informed me that the instrument was still lying with the company and it will take another period of 5 days approximately.. After 15 days I again contacted the service center, they told that they had still not received the instrument rather they advised me to contact the company's customer care no. Upon contacting company's customer care deptt., I was told that it will take minimum 20 days to repair the phone. After expiry of 20 days when I contacted the customer care deptt, to my utter surprise I was told that it will take another 15 days to repair the instrument. I was shocked to hear the words of their representative. I requested him to contact the line to any executive of the company but he straightway denied to transfer the line to any senior and told that I would have to wait for another period of 15 days as he could do nothing in the matter. He told that he is not allowed to either transfer the line or give the contact no. of his seniors. I gifted this mobile to my daugher and she was getting all her study material and notes on this mobile through amazon. My daughter was suffering a lot. Ultemately, I purchased another phone for my daughter. Then I sent a mail to the company to return my money i.e. Rs.12828/- alongwith interest @18% and compensation. Till date, after expiry of more than three months, I have not got my money back with interest and compensation nor company has shown his interest to refund the same. Please help me in getting a fair justice.
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