[Resolved]  Karbonn Mobiles — Service center unable to repair mobile

Address:

Pune, Maharashtra

Dear Team: I have purchased Karbonn A6 on 25th of May 2013 from Ezone, Amanora Park Town Center, Pune. Suddenly, I started facing with blank screen problem and mobile phone gets heated.I have contacted nearest service center BG Telecom, Pune on 19th of Feb 2014. They gave me one service job sheet and asked me to contact them within 3-4 days. Today, when i have called them I was informed that there is some PBC related issue which is a hardware and Service Center needs to send my mobile to Delhi Office for repair and all process will take not less than 2 to 2.5 months. He also provided me toll free number of Karbonn Corporate office located in Delhi and Bangalore. I had tried many times to contact a customer care representative for a quick solution but unfortunately no response from all nos.[protected], [protected],[protected]. I had tried many times to contact a representative but no response. Call was not answered and it got disconnected. Suddenly, I am able to speak with one of the representative at[protected] number and he also told me the same thing that whole process of repairing will take not less than 2 months which is actually a pathetic things. I asked him to provide me Nodal Desk number or to transfer the call to senior personnel who can better understand that being without a mobile phone is impossible or better Karbonn can change my handset because no guarantee of service and products even after repair, but he told me bluntly that he will not transfer the call to manager and disconnected the call.This type of service and behavior of a customer care representative is actually weird and shameless. I need a quick solution on this and would like to have revert on mail at time.My mobile underwent repair twice but still not working. I am in a great hope with Network 18 to help me regarding this.I am sending my details for more information and reference purpose.Name: Neeraj KumarContact no.: [protected]Mobile: Karbonn A6Date of Purchase: 25th of May 2013Shop: Ezone, Amanora Park Town, PuneService Center Contacted for repair: BG TelecomIMEI No.: [protected] and [protected]Job Sheet no.: KJASPMH300214K6965