Karbonn Mobiles — Unable to delivered the mobile even after 3 months submitted to the service centre for repair

On 23 Jan 2015 he purchased karbon titanium octane mobile from nasik. Mobile was working fine for the initial 2 month then suddenly mobile had some problem with the charging socket. we were not able to charge the mobile the the authenticate karbon mobile charger. As the mobile was in guaranty period we show the mobile to the service centre on 13-5-15(job sheet no was 1505013/27). Since then we never received the mobile from the service centre. we also speak with the service centre toll free no. but every time we received the same ans the the part is not available and it will be available in 7-8 days. Now its been a almost 3 month that our mobile is in the service centre waiting for that part. (only god knows when will it became available). We also launch a complaint for the karbon mobile service query portal but never received the feedback also your toll free service centre mobile no[protected] is useless. Now this is the final warning and reminder from our end. If after so many days the part is not available then please gave us the new phone. Paying so much money for the phone and not able to use it, also the facing the low class and substandard customer care service is really harassing us and mentally torturing us. It is the limit of our patients, do respond to this immediately of we will take the matter in the consumer court. All the details are as follows for your action. Initial customer care submission- 13 May 15, job sheet no-1505013/27 ( Service provider Saideep entp. Nashik) Karbon mobile job sheet no- KJASPMH568515K638