[Resolved] Karbonn Mobiles — unrepaired defective mobile under warranty | |||
My Karbonn Titanium Phone is under warranty .It was not getting charged and touch screen is also erratic..Hence I consulted Karbonn Authorised service centre at Noida Sec-15, on 28.07.18. Shubham Telecom G-15, BASOYA Complex SEc-15 NOIDA 201301 Service engineer checked and told me that charging current is not reaching upto battery.Please submit the phone and take it on Tuesday(31.07.18) Invoice date 28.07.18, Invoice no 01. After regular calls, i got reply that it is in Katbonn Lab and still not come to us. Today they confirmed that mobile is ok, and can be collected. I took it from the service centre but it was again not charging. I again went to them, then after checking they informed that Charging jack is defective and it will cost Rs.4000. The mobile was with Karbonn Service centre and I have not been informed for two weeks now they returned my phone and hence i am cheated by Karbonn and they also violated the Warranty of the product. My Details Anand Kumar Mobile No [protected] Was this information helpful? | |||
Sep 9, 2018 Complaint marked as Resolved Karbonn Mobiles customer support has been notified about the posted complaint. Verified Support Aug 09, 2018 Karbonn Mobiles Customer Care's response Dear Sir, This is in reference to your post / e-mail at Consumer Complaint Forum, we have gone through the same & in order to address and your concern we have shared with ASI and he will coordinate with you and will help out to resolve your concern the as on priority. kindly share alternative active contact Number details at mentioned email address [protected]@karbonnmobiles.com Regards Customer Help desk Karbonn Mobiles | |||
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My phone's battery stopped working, after some days it resumed working, but now the phone isn't accepting the PIN password. All I am able to do is accept calls. I am damn sure about the password, it cannot be wrong, as I have been using it for years. I am not able to understand where the problem is. please help!
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