Karma Royal Group — accommodation

Address:

Bali

This is the first karma 'resort' we have used since our hugely expensive entry fee into the world of karma and it may be our last. We joined in 2018 and we were supposedly shown the 'minimal' promised standard of accommodation for karma but what we were given is far below a 2* hotel anywhere in the world. To say we are disappointed is an understatement and if we could get our $10k+ usd membership cost refunded, we would immediately, but that is not happening due to karma law. I am 64 years old and have had a total knee replacement with complications. The first accommodation we were advised was a tiny 'studio' up 3 flights of stairs with no lifts. After explaining that i could not achieve this climb every day we were given a 1 bed apartment, still up a long and steep flight of stairs, painful. We were advised that this was the only accommodation available. Strange when another couple were given a beautiful 2 bed apartment with minimal interior stairs.
When we arrived and were shown our room it went down hill from there.
We had no hot water for 2 days and was only fixed after many complaints.
The bed was rock hard and the pillows matched.
There was no hot water and when it was finally provided - 2 days, they reversed the tap?? The entire unit desperately needed massive maintenance as the paint work was worn, chipped, scratched and stained. The appliances were old and needed a complete scrub. The floor is uneven and obviously tiled over the top of the old floor as the front door won't open fully and their is a dangerous drop in the bathroom and bedroom flooring
The furniture is old, smelly, uncomfortable and totally un-matching and not fit for purpose of sitting and eating a meal or watching tv. We constantly have to move around to minimise further back aches. The sliding doors to the balcony also furnished with worn table and chairs is so hard to slide and is very noisy.
The cupboards don't close properly and there is no hot water in the kitchenette.
The electrical panel looks disgusting and i would hate to have to open it. The tv is small and old like the dvd player. I am typing this sitting on an old fabric and wood chair that is far too low and is giving me pins and needles every 5 minutes.
At this stage i would like to mention that we have complained to the management in a sit down meeting prior to me writing this but obviously nothing has been done. The whole complex is in need of total refurbishment. The most comfortable rooms in the resort that we have seen are the management offices. The only upside is the staff, mainly filipino, try their best in this environment. I won't go on suffice to say that if money was not an issue we would have packed our bags and moved to better accommodation within 48 hours.