Karma Royal Resorts — Very poor servicing to the existing clients

Address:Goa, India

I have paid a handsome amount to become the member of the Karma Royal Resort, and continue to paying a big amount as management charges for the sake of some points.
Now trouble starts, once you intend for booking, no body will reply on phone calls, I was hanging on phone to call them today for 16 minutes listening the music (see photo attached).
Since yesterday, I tried to contact them by sending a numbers of emails and every time I got a false promise of resolving my booking issue in a few minutes.
In promotion, they mention that 25% discount on F&B but in voucher they give only 10% discount.
What a company with a lots of false promises.
+1 photos
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Complaint comments 


Dear Mr Kher B

We have come across your complaint on this consumer Complaints forum posted in 2020. During the pandemic, the whole world was reeling under great pressure and you will agree so was the tourism & hospitality industry. So  If you feel you have concerns that you need to address, then we would most humbly request you could please get in touch with us along with your name -member id /Purchase agreement copy etc at guest.[protected]@karmagroup.com

Have a good day !!

Best regards 
Karma Relations Team
Karma Group..

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