Karnataka Bank — Imps defective transaction from [protected]

Address:Bangalore, Karnataka, 560068

Dear sir/ madam
I have hold sb account in Karnataka bank Akshay Nagar Bangalore (KARB0000955) branch I have using KBL MOBILE APP on date 31/01/2017 we using app by Rs. 32000/- sending through imps to Vijayabank my current account no [protected] transaction successful amount debited from Karnataka bank but imps transaction amount not credited to Vijaya bank so where it's going my money bank staffs not responding properly to problem in full problem pls resolve my problem it's emergency
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Iam trying to block my ATM for last 3 week but iam not able to connect customer care i need responce as soon as posible because i want to activate my new atm card

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