Karnataka Bank — wrong net banking

Address:

400067

Dear sir / madam,

I, mr. Jeetendra joshi customer of hsbc borivali branch, had done online transaction through net banking of rs 10, 00, 000/- (Ten lakhs) to a account in kotak mahindra bank on 29.01.2019.

However i have noticed now that i have erroneously mentioned wrong ifsc code. The ifsc code entered by error belongs to karnatak bank (Karb0000093) instead of kotak manhindra bank.

A letter with details of account being debited along with transaction reference id has already been submitted by me. Refer attachment.

Am very disappointed due to no concrete reply from your end. Its almost 5 days since the incident and the amount is yet to be credited back into my account. Am amazed as to how the transaction materialised with wrong ifsc code. Let me duly remind you that the amount in discussion is not a small amount by any means.

Regret to inform you that despite my multiple times contact with your customer care & personal visit at the branch, the only revert (Much delayed one) is that "mail has been sent to head office & we are waiting for their reply".


Am clueless on actual action taken by your local representatives & this is absolutely not acceptable being a classic customer of your bank.

Looking for ward to your written revert immediately in this regard & also an explanation on why my account was debited despite wrong ifsc code & account number/customer name mismatch & also on remittance of my hard earned money back into my account.

Regards,
Jeetendra joshi