Karnataka RDPR — not processing the khata transfer

I have visited several times to shanti pura panchayat office comes under bangalore, electronic city to get e-khata name transfer is done.

Ideally this should have been done in one month of time, but, it is almost 15 days they are not entering the details in to system. I have submitted all the documents to a staff (Sadashiv). Later i met pdo (James m) and expressed my dilemma and however no further action has taken.

Every time they make one and other excuses.

I have been vising the panchayat every alternative day and they have started telling new excuse that server is down since last 15 days and asked me to come another day.

At least they should have entered the details into system by then i am planning to sell my apartment and already taken advance from the buyer. I am not sure what to do next as things are not moving and worried that the apartment selling might be get cancelled in case if i am unable to get khata in my name.

Any help in this regard would be appreciated