Karnataka State Open University — regarding verification

Sir,
I, rohit bist i was student of your university in the year 2015 under reg. No. 2121323. I have completed my degree of b. Sc. It in the year 2007.
I have joined in the govt. Sector in the year 2017 i. E. O/o deputy commissioner kangra at dharamshala as a joa (It). The authority asked me to verified your degree of bsc. (It).in this regard i visited your good self office. The authority asked me there that we proceed through proper channel. They refuse me to verify the degree by hand. They also told me that verification of degree is secret. They also asked me to send the fee through dd and other documents. I came back from there without verifying the degree.
After arriving here i have submitted the dd and other documents (Copy enclosed for you ready information) which they told me to submit. But no verification was done by your good self office till date. The department & myself wrote a letter number of times to your office but of no use. The authority also issued reminder to me regarding the verification of degree. But same is not done from your good self office till date.
You are therefore requested to kindly look into the matter and ask the authorities to verify my degree as soon as possible. I am only earning in my family.
Thanking you