Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

I travelled from airport to bangalore on 16th june, 2017 by kstdc taxi number ka 41 a 4096. The driver told me he would provide me an onspot bill for my travel as i was on an official trip. But he did not carry a bill book & i called kstdc at first they kept giving me other numbers, finally when i somehow got to the right person he said the driver's phone is not reachable, it was a bill for ₹950 from airport to my drop location. Nobody is answering my call. Its not as much about money as it is about honesty issues here, no body takes the customer seriously. As far as i am aware provision of bills is mandatory as per indian regulations too, look into the matter & provide a solution so that all this trouble is not repeated for anybody else.

The buses or not coming or arriving on correct time and after 6:30pm there is no bus at all if we get the bus also they will not complete the trip they will stop in the middle of the way. Today (16/06/2017) the 6:30pm bus came early that is on 5:55pm the bus number is 122 and ther is also other bus like 122a, 122c think the problem will be rewsolved soon..

Sir,

Will i receive this refund amount? Why the transaction was declined? What i am supposed to do now?

Refrence no.: ob25882256
Bank refrence no.: [protected]
Status: declined
Refund amount: 805.00
Shadhin sudhershan

Linkedin

(+91) [protected]

— forwarded message —
From:
Date: sat, jun 10, 2017 at 2:28 pm
Subject: cancel tickets
To: [protected]@gmail.com

Karnataka state road transport corporation
Central office, transport house, k. H road, bengaluru - 560027, karnataka, india.
Telephone no. :[protected]
Homepage : http://www.ksrtc.in
Pnr no. : j64768827 * cancelled ticket acknowledgement * date of journey: 11-jun-2017
Trip code: 2130pgtbng service category: airavat club class
From: palakkad to: bengaluru
Pickup point: palghat bus stand depart on 21:30
No. Of seats: (Adults: 1 children: 0) arrival on: 12-jun-2017 05:40
Platform no: start time at origin: 21:30 hrs
Refund details
Description original transaction (Rs) to be refunded (Rs) cancellation percentage (%)
Journey fare: 878.0 658.0 25.0
Reservation fee: 10.0 0.0
Other levies fee: 101.0 101.0
Service tax: 60.0 46.0
Total: 1049.0 805.0
Refunds for cancelled online tickets, will be made within seven working days to the same account / card from which booking was made.
Passengers are requested to contact ksrtc accounts team, if refunds are not received within seven working days.
For partially cancelled tickets, new pnr will be generated. Users are requested to note the same. Old pnr will not be valid for the journey.
Important: all users are requested "not to share their online banking / credit card / debit card details to any person from any organization".

Sir bangalore to mulabagilu most of the buses ply by going to narasapura
Tavarekere, tamaka, kolar bus stands by wasting the time of officials working in these belts. My suggestion to you is at peak hours morning around 7am to 10am and evening 5.30 to 8pm make the buses ply direct from one place to another mention that these as express or byepass or before starting let the conductor check and start the bus so that ksrtc can compete with private buses. Ksrtc buses ply empty because of your time taken to reach the destination. Kindly you do this and observe most of the officials, teachers, lecturers, it people, bank employees will be thankful to you. Private buses are taking advantages and earning good profit they are more fast limited stops and reach the destination early,

In mysore many buses are running (116 and 119) in which there are no ticket conductors and driver himself gives the ticket. Many times driver give the ticket from one hand and drive the steering from the other hand. It is quite dangerous also.in these kind of buses driver close the back door so that people can get up in bus from front door and so that driver cum conductor can charge the ticket at entrance only. It causes lot of convenience to passengers and is risky also. Today 14 june 2017 same thing happened in bus ka09f4474, bus starts from lnt and driver stopped the bus at shobha gate and then started giving the ticket. He skipped some further bus stops also. Kindly look into this issue. If there is shortage of manpower in ksrtc? Even if it is there such thing should not happen.

There is no option of payment via rupay debit cards in ksrtc website. Now a days we are shifting to cashless transactions, but we don't buy visa / master cards as it is owned by foreign companies. Please provide rupay option also as it helpfull to mant peoples like us.

Untill we won't use your services.

Thank you.

We really hate entertaining visa / master cards.

Booked ticket online for journey performed on 6/6/17 by ksrtc airavat from bangalore to chennai by trip 13:59.
My account debited for ₹657/- and seat no allotted was 16.
Upon reaching the bus stop i was informed that the transaction was not successful and that i should buy another ticket to perform journey to chennai. I was assured that ksrtc would refund the money as booking was not successful.
I paid ₹640/- and purchased the ticket and travelled. Upon seeking refund i am informed that transaction was successful and that money can't be refunded by accounts section. Pl arrange for refund immediately.
Regards mohan p revadi.
Ticket photo enclosed.

Pnr :j64845010, journey date :13-jun-2017 18:16, trip code :1801mrimng, bus number :f 3329, depot :mangaluru 3, crew mobile no:[protected].
I am a frequent passenger of ksrtc. This time i had booked my journey from madurai to mangalore as per the above schedule. Due to some unseen road transport delay from my native place shivaganga to mattuthavani... I could not reached the pick up point by 4.36. But i did a pre request to the bus conductor on a phone call. I asked 10 minutes more to reach there... He did agreed and i reached at 4.45 to the pick up point. But the bus was left on time and we were asked to pick the bus at next bus stop i. E. Saravana bhavan or fathima college by auto... But he was deliberately left the pick up point without informing us and again asked to come to karur by 7.30. This indicacates his own irresponsibility and seems to be misunderstanding between employees. But because of them we lost the bus as well as the hope about ksrtc. I request you to kindly take action for the same.

Hello sir /madam
We took a ksrtc sleeper from adoni to bangalore dated 11 june 2017 service number f533. We have booked two tickets for 2 adults (2 ladies). We had a kid of height 119 cm and 7 years. While booking ticket online, there is no mention of child ticket or no option to select as child, hence we did not enter any details. The online option does not talk about child fare rules and regulations as well.
While getting into the bus the conductor told we have to take ticket for the kid. We mentioned if he gives us a berth, we will take it. There was only seat and he gave that to somebody else. He charged child fare ticket and not given any berth, while arguing he stops the bus and asked us ladies to get down the bus. How could he even ask 2 ladies with kid to get down from the bus at 10:20 pm ist when we hold 2 reserved tickets and speak so rashly with women.
I would like you to take this complaint seriously and take action on the conductor and also provide us the refund as we did not get berth and paid the money.

We four office colleagues booked rajahamsa executive for pondicherry trip for friday, 26th 2017 the bus was scheduled at 10:20 pm for pondicherry from st johns bus stop pick up point. We trust ksrtc as its safe for girls and it was nearest pickup point as we stay near btm.

We reached the pickup point at 9:30 pm. It was raining very heavily we were waiting and checking for our bus under petrol bunk. We had hope the bus will come just delay due to rains and patiently waited and checked every ksrtc bus passing. At 1:30am rajahamsa for 9:20 pm reached. We had hope and we were standing under petrol bunk and waiting for our bus. At around 2 am 10:12 pondicherry bus came and we had still hope for our 10:20 bus. It became almost 3 am in the morning and there were few passengers waiting for the same bus.

Today, we called the ksrtc customer care to enquire about the incidents and then we come to know that the bus that we had booked was never started from the source neither the bus number was also generated.

As we had already booked the return ticket and unfortunately we have to cancel it and we are not getting the full amount back.

So, if you please take this issue as a priority and process the full refund initiation, we would be very grateful to you.

Mentioned below is the pnr details for both onward and return journey.

Bangalore to pondicherry dated (26th may 2017)- j64497750

Pondicherry to bangalore dated (28th may 2017)- j64497751

On sat, may 27, 2017 at 12:06 pm, shreya gowri wrote:

Hi,

We four office colleagues booked rajahamsa executive for pondicherry trip for friday, 26th 2017 the bus was scheduled at 10:20 pm for pondicherry from st johns bus stop pick up point. We trust ksrtc as its safe for girls and it was nearest pickup point as we stay near btm.

We reached the pickup point at 9:30 pm. It was raining very heavily we were waiting and checking for our bus under petrol bunk. We had hope the bus will come just delay due to rains and patiently waited and checked every ksrtc bus passing. At 1:30am rajahamsa for 9:20 pm reached. We had hope and we were standing under petrol bunk and waiting for our bus. At around 2 am 10:12 pondicherry bus came and we had still hope for our 10:20 bus. It became almost 3 am in the morning and there were few passengers waiting for the same bus.

Today, we called the ksrtc customer care to enquire about the incidents and then we come to know that the bus that we had booked was never started from the source neither the bus number was also generated.

As we had already booked the return ticket and unfortunately we have to cancel it and we are not getting the full amount back.

So, if you please take this issue as a priority and process the full refund initiation, we would be very grateful to you.

Mentioned below is the pnr details for both onward and return journey.

Bangalore to pondicherry dated (26th may 2017)- j64497750

Pondicherry to bangalore dated (28th may 2017)- j64497751

They told on call, will get refund in 7 days. It's more than 20 days. Please help

ಬಳ್ಳಾರಿ ksrtc ವಿಚಾರಣೆ ಸಿಂಬಂದಿ ನನ್ನ ಜೊತೆ ಕೆಟ್ಟದಾಗಿ ಮಿಸ್ ಬಿಹಾವೀರ್ ಮಾಡಿದರೆ . ಪ್ರಸನ್ನ ಕೆ ಆದ ನಾನು ಕರ್ನೂಲ್ ಗೆ ದಿನಾಂಕ[protected] ತೆರಳುವ ಪ್ರಯುಕ್ತ ನಾನು ವಿಚಾರಣೆ ಸಿಂಬಂದಿ ಹತ್ತಿರ ಕರ್ನೂಲ್ ಹೋಗೋ ಬಸ್ ಗಳ ಬಗ್ಗೆ ವಿಚಾರಿಸಿದೆ ಆದ್ರೆ ಅವ್ರು aprtc ವಿಚಾರಣೆ ಮಾಡು ಅದು ಇದು ಗೊತ್ತಿಲ್ಲ ಅಂಥ ಕೆಟ್ಟದಾಗಿ ವರ್ತಿಸಿದ್ರು .. ಮತ್ತೆ ಅರ್ಧ ಗಂಟೆ ಬಿಟ್ಟು ಮತ್ತೆ ಕೇಳಿದೆ ... ಅಡಕೆ ಅವ್ರು ದೊಡ್ಡ ರೌಡಿ ತರ ವರ್ಥಿಸಿದ್ರು ಕೆಟ್ಟದಾಗಿ ಸ್ಪಂದಿಸಿದ್ರು ಇವರ ಬಗ್ಗೆ ಮಾನ್ಯ ಅಧಿಕಾರಿ ಗಳು ಸೂಕ್ತ ಕ್ರಮ ತೆಗೆದುಕೊಳ್ಳಬೇಕು ಅಂತ ತಮ್ಮಲ್ಲಿ ವಿನಂತಿ

I lost my bag with laptop and mobiles in ksrtc bus no f 925 from coimbatore to bangalore on 7th june 2017. The bag contains laptops mobiles, id card, laptop charger, mobile chargers. I have seen the bag while bus was stopped in between for tea. When i am about to get down at silkboard the bag was missing. Can you please help me to find my bag as it contains my laptop and other valuable things....

Reserved seats are not given to elderly men and women. Men occupy the seats of women and have no concern on senior citizens or pregnant women or the women with babies. When informed to conductor, these matters are ignored because he says he is helpless. When spoken by myself to people, they have arguments saying it doesn't workout in ksrtc buses. Kindly look into this issue. Many of the people are unaware of this reserved seats nor they ask if they are aware. No strict rules are implemented on this. Kindly look into this issue.

I'm charan, i booked 3ticket from thiruvannamalai to bangalore[protected]am i boarded in a right time but conductor is not allowing us to sit in the booked seat we were standing for an hour

Kindly resolve this problem as soon as possible,

Conductor is refusing to give selected seat we 3 were standing, im complaining very seriously regarding this issue kindly take a action

* ksrtc seats transfer alert * pnr no:t64700035 from service: 2118bngbgm seat no.: 20 dep time: 21:18 to service: 2230bngbgm seat no.: 20 dep time: 03/06/2017 22:30 www.ksrtc.in
I had booked the ticket to reach early to my destination. But even after 10.40pm bus hasn't turned up in time. I approached tc & enquiry office to reschedule my journey by 10.10pm bus. They didn't show cooperation. I had to spend 2 hrs in bus stand waiting for the bus. Totally dissatisfied.

In the name of ‘ volvo ac bus – cheating by state carriers, looting customers by “ brand name volvo ac”- health hazard for asthmatic passengers –vomiting, headache, boiling heat, no ventilation, inhaling rubber piped rotten smell air (Desert cooler with rotten water) no humidity control, driver keeps open his windows inside full diesel smoke.
Ksrtc club volvo bus – ticket enclosed ooty - mysuru-bangalore bus.
Dear sir,
I wish to narrate the horrific journey from ooty – mysuru by ksrtc club volvo ac bus (Airavat)
On[protected].
The driver did not switch on the ac till 10/15 km of city journey is completed. By that time everyone including children became restless, red rashes appeared. He switche on a button, it showed 24 and always it is constant “24”- a dummy. The air was havig bad rotten rubber pipe smell (Coming from old desert cooler), no way to get any air through the opening. My child & many othes vomited, headache, no humidity, driver switches off ac to save fuel in between. My asthmatic child could not be comforted due to the bad air, no ventilation and after reaching mysuru i took her to a doctor for emergency help so that i could reach pune by swarna jayanthi express. After bringin her to pune i had to put her on a month’s treatment for lungs cleaning, moisture inhalation lead to pneumonia.
The service engineers, qc dept which certifies an ‘ac volvo bus “ all are working bogus. Tthe engineer who modified with the cheap watr filled cooler should be dismissed as he does not understand any ac, humidity
Sir, if you hire private operators to run buses, please put some proxy persons to travel & take feedback.
If you do not take action, it may one day lead to a volvo team inspection & certifies the fraud. Then the chairman has to apologise as in the case of “ toyoto’ volkswagen - for cheating customers and pay in millions as damages.
So please take action as your own children, family will become a asthmatic/pneumonia victim.
I will never take a ksrtg volvo.in pune-aurangabad, pune-mumbai, i travelled many times and people pay any money for a volvo ac bus – the brand image.
So please alert your team to inspect & punish the guilty or oneday a newspaper correspondent will post a cooler photo in volvo cheating “ will appear.
Vinodkumar d

Hi team,

This is a complaint regarding the misbehavior of driver which happened today at around 5:30pm while travelling in ksrtc volvo bus (Mysore to bangalore) (Volvo no:045446 date: 28/05/17 14:18:49). While travelling, my wife wanted to use rest room (Pass urine) and requested the driver to give a stop near a hotel. The bus driver not only refused to give a stop but also misbehaved with her and asked her to get down from the bus and take different means of transport. Even after humbly requesting the driver twice to give a stop and understand the severity of the situation, driver denied and made my wife get down in the middle of her transport near bidadi and left towards bangalore. This is an intolerable act and the driver should be punished for this. Kindly do the needful and take strict action against him.

Hi, my name is Sudarshan. Every weekend I travel to my native pavagada. Friday and Saturday night there will be very few busses going towards pavagada. Please add few more busses to pavagada. The buses which goes on this route are all full that too people were standing. Full rush not even able to board. Requesting to add few more busses to this route.

Thanks
Sudarshan

Dear sir/madam
I sameer ulla shariff travelling daily from mysore to k r nagar (up and down).today board to Hassan depot bus from mysore KA-13F 2099 when enter to k r nagar first stop gave near KEB and 2nd stop which is near DLS Theatre there is a official sign KSRTC stop board is there, conductor was not given stop there, when I asked conductor regarding stop he was talking rudely with me and when I went to k r nagar bus stand to give complaint about this and asked him to come with me to talk with TC, he said I don't have time i[censored] want bring TC to here and he was scolding to ksrtc management that they don't sense where ever they want they will put stop boards, when I complaint k r nagar TC then he said send one complaint letter..Is this is the Govt conductor manners they don't have how to talk with passengers.I hope u will take action against these types of conductors.

Dear Sir, I travelled from Hyderabad to Bellary on 18/5/2017 at Mehaboob nagar their was checking squad and inspected & found in laguage difference booked by courier, how come a conductor is responsible for that when it is booked by courier and issued a memo and forced collected the amount by passenger which is not right and using abusing language by the squad is very bad manners... Which shows the disrespect and bad experience about the dept. Hence pls ask ur squad to change his attitude and behaviour

Regards
Zabiulla