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Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

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Karnataka State Road Transport Corporation [KSRTC] reviews & complaints page 125

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K
K V Kamath
from Delhi, Delhi
May 30, 2016
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Address: Bellary, Karnataka, 583103
Website: Ksrtc

Dear sir/madam
I had travelled from Udupi to Bellary on 29/05/2016 at 8:40PM boarded at Santhekatte and kept my one bag in the deck of the bus but the careless crew did not lock the deck, when the bus was moving in the ghats and took a deep turn then the bag fell down and I lost it. My bag had valuables worth Rs. 4850 Not only myself but also my fellow passengers also lost their bags which had many valuable items including their original documents such as marks card etc. Totally four bags were lost.So I kindly request you to reimburse the cost of the items contained in the bag worth Rs.4850.The items are 2 ladies dress materials, one set of bedsheet, etc, rice 10 kg bag, jack fruit, vegetables etc.

In this regard police complaint submitted at malur (Thirthalli tq) to police authority Mr.Devaraj (Cell no:[protected]) has received the complaint. Crew details are John Pinto, driver (Cell no: [protected]) and Vasanth, conductor ( badge number 1039, cell number [protected]). Bus number KA 19 F 2907.

Complainant:
K V Kamath,
Senior Manager,
Vigilance Cell,
Pragathi Krishna Gramin Bank,
Head Office, Gandhinagar,
Bellary 583103.
My contact number: [protected]
Jun 5, 2016
Complaint marked as Resolved 
In reference to the complaint above the bag which I had lost was found by one of the passer by and has hand overed it to me.So I would like to withdraw the complaint.
Complaint Status ID 1297558, comblaint about Carelessness by KSRTC Driver and conductors.
As mentioned above my complaint about loss of bag, was found by one of the passerby and he has handed over the bag to me. Since I have received my bag I would like to withdraw my complaint.
Management of ksrtc today that means Monday[protected] I travelled in ksrtc bus between 8.20pm to 9 pm, I felt really very bad that krstc providing very very very poor service to the passengers for a driver patience is the most important thing, which he have to became a driver but I think your employee I don't know that idiot name but I know bus number KA 13 F 1947 which belongs to hassan dipow driver don't have a common thing In his soul to give the stop at even in krishnarajanagar bustop 571602 he is not able to drive properly rash driving just because of his behaviour with the passengers I felt very bad on whole ksrtc ... I[censored] have any rights take a civior action on him . I hope so u will
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    S
    srikanth2k16
    from Mangalore, Karnataka
    May 27, 2016
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    Address: 560001

    Dear sir,
    I have booked a online ticket in the website of ksrtc for journey from hyderabad to bangalore on 06th may 2016, for two people my family vide ticket no. J57532080 dated 06/05/2016 and i had booked one more ticket for myself. During boarding, the bus conductor did not allow my family citing that they were not carrying govt photo id, whereas they had photo id of a school. He forced to buy two manual tickets instead and hence we had to pay twice for the same journey.

    I request you to refund my money for the online tickets no. J57532080, seat no.43, 44. Date of journey 06/05/2016 from hyderabad to bangalore.

    The conductor was also highly abusive and threatening, he even alighted my family. I some how brought cash from a nearby atm after searching, as many atms were out of cash within the departure to pay for the manual tickets. The ksrtc staff and their officers were very rude and disrespectful of the customers. This incident has left me in great distress. Also i have emailed their company website at email id:[protected]@ksrtc.Org, they are simply mailing that they will investigate, but now there is no response.

    Scan copy of the manual tickets issued is attached herewith.

    Please kindly help me on this issue for refund of my hard-earned money.

    Regards,
    Srikanth
    Ksrtc online
    Transaction reference
    No.:ob19952319
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      J
      jacob14302
      from Bengaluru, Karnataka
      May 27, 2016
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      Address: Bangalore Urban, Karnataka
      Website: ksrtc.in

      Dear KSRTC team,

      I am very sad to let you know that the bus in which i and my father who is a senior citizen traveled, driver and conductor were very rude. They stopped at a place for break and were shouting at the passengers to come back soon. Also they never drooped us to Majestic Bus stand, en-route the dropped since Police had blocked the way., however at 4:30 Am there were no Autos for us to reach Majestic, finally after waiting for 15 minutes we got an Auto, by the time we reached Majestic the same bus in which we had traveled was waiting at Majestic. This is very unfortunate that you guys dont educate your driver and conductors to behalf properly with passengers. They treat you like they are doing a favour to the passengers. I request you to take proper action against the bus driver and conductor. Awaiting for your positive reply .

      BUS details.

      KSRTC Club Class

      Journey from Coimbatore to Bengaluru
      KA F-310.
      DATE 25/05/2016.

      TRIP CODE
      2228CBTBNG
      PNR J57918424
      BUS Time: 22:28.
      Dear KSRTC team,

      I am very sad to let you know that the bus in which i and my father who is a senior citizen traveled, driver and conductor were very rude. They stopped at a place for break and were shouting at the passengers to come back soon. Also they never drooped us to Majestic Bus stand, en-route the dropped since Police had blocked the way., however at 4:30 Am there were no Autos for us to reach Majestic, finally after waiting for 15 minutes we got an Auto, by the time we reached Majestic the same bus in which we had traveled was waiting at Majestic. This is very unfortunate that you guys dont educate your driver and conductors to behalf properly with passengers. They treat you like they are doing a favour to the passengers. I request you to take proper action against the bus driver and conductor. Awaiting for your positive reply .

      BUS details.

      KSRTC Club Class

      Journey from Coimbatore to Bengaluru
      KA F-310.
      DATE 25/05/2016.

      TRIP CODE
      2228CBTBNG
      PNR J57918424
      BUS Time: 22:28.
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        mhsardar88
        from Bengaluru, Karnataka
        May 25, 2016
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        Address: Bangalore, Karnataka, 560100

        Today morning I was travelling from electrnics city to bommasandra and for small thing conductor abused me and push me to get down from the bus because I was speaking in Hindi he abused me badly and hit me Bus number-KA 01-FA-1232 . And this is not first time it happens every now and then we complain in depo but nobody care about it what should we do strong steps should be taken against this and I want that conductor to be through out of the organization as these people spoiling the brand ..
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          A
          abhiani
          from Bengaluru, Karnataka
          May 23, 2016
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          Address: Bangalore, Karnataka, 560082
          Website: www.ksrtc.in

          Hi,

          I travelled from tiruvannamalai to bangalore in karnataka sarige (Bus reg no. Ka 1119) on 22 may 2016 (Starting at tiruvannamalai at 11 am).

          After half journey, conductor started to drive the bus. He (Conductor) drove rashly and was always talking to a passenger in the front seat while driving carelessly.

          Believe it or not, the conductor gave back the control to the driver even without stopping the bus (The conductor just hopped out of the driving seat and the driver took the driver seat even while the bus continued to be moving).

          This is very negligent and irresponsible on part of the both driver/conductor, playing with lives of 50 people on board.

          Faced similar situation (Conductor driving the bus), when travelling from kollur to bangalore on 24 april 2016, 19: 45 (Night journey) non ac sleeper bus.
          He drove through the entire ghat section till shimoga before giving it back to the driver.

          Request to take immediate and strict action.

          Thanks
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            V
            Venkisse
            from Mumbai, Maharashtra
            May 22, 2016
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            Address: Chennai, Tamil Nadu, 600107
            Website: www.ksrtc.com

            I booked a "airavat club class" from mysore to chennai, for 22nd may, at 20:30pm, from mysore, and what i got was bus number "ka-4752". I am currently in the bus and it is a horrible bus, the ac is not working. I said the driver and co-driver, they said "we will not put ac more than this, do whatever you can". It is very hot inside, everyone is aweating. This is not "club class", but totally third class and useless.
            I paid 1200 for this scrap and hopeless bus service and travel in sweat and discomfort.

            Rather i must have taken any private bus service which is way better than the ksrtc airavat club class. Totally cheat.
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              L
              lloyd dsouza miyar
              May 22, 2016
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              Address: Bangalore, Karnataka, 560003
              Website: www.ksrtc.in

              I had booked ticket for Airavat club class from Bangalore to Mangalore. And it should supposed to have TV or display on back of the every seats and it is something different from normal Airavat. But this bus doesn't have such things and its normal bus. And I had paid extra for club class. I'm totally dissatisfied with the service and charging extra money.
              PNR Number :
              J57853864
              Date of Journey :
              22/05/2016
              Trip Code :
              0906BNGMNG
              Class of Service :
              AIRAVAT CLUB CLASS
              Seat No(s) :
              1
              Service Start Place :
              BENGALURU
              Passenger Start Place:
              BANGALORE
              Service End Place :
              MANGALURU
              Boarding Point :
              KEMPEGOWDA BS TERMINAL-1 (OPP. SANGAM)
              Booking Counter :
              ONLINE
              Departure Time :
              09:06 Hrs.
              Platform Number :
              1
              Passenger End Place :
              MANGALORE
              Alighting Point :
              MANGALURU B.S.
              No. of Seats :
              1 (Adults=1; Children=0 )
              Passenger Information
              Name
              Age Adult/Child Gender
              Lloyd Dsouza
              22
              Adult
              Male
              Total Fare Details
              Total Fare :
              820.00 (incl. of Reservation Fee Rs. 10.00, Payment Gateway Charges Rs. 20.00 )
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                F
                Ferzanasiya
                from Pune, Maharashtra
                May 21, 2016
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                Address: 560066
                Website: www.ksrtc.in

                I had tried booking tickets from ksrtc online portal on 6th & 7th may to travel on 8th may. But those were failure transactions. I was trying as guest user using my email_id : [protected]@gmail.com. 4 times this happened and literally i lost more than 4000.
                Later i called costumer care several times and i got 1000 credited back.. But there was no proper response on the other transactions.In fact the response was very worse.
                I simply couldn’t depart your site before suggesting that I really enjoyed the usual information an individual supply in your visitors? Is going to be again steadily to check out new posts.

                Android Training in Chennai
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                  J
                  jrpapineni
                  from Irinjalakuda, Kerala
                  May 18, 2016
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                  Address: Bangalore, Karnataka
                  Website: Karts

                  I am traveling in bus no KA 01F9165 Hyderabad to Bangalore airavat service to Anantapur on 18/05/2016.. After crossing Kurnool near Veldurti bus driver stopped the bus for loading some luggage . When I questioned how can he load luggage in a airavat bus service where there is no stop and causing delay in the journey. I asked for the complaint book and driver replied that he don't have complaint book and I have to complain in Bangalore only. I request you to enquire in the matter.Service no 022851

                  KSRTC — Transaction has failed but money has been debited

                  I made a ticket booking to bangalore on 21 august at 12:00 p.m at KSRTC website but the transaction wasn't succesful but money of Rs 1439 has been debited from my account. So please do refund my money as soon as possible.

                  KSRTC — The booking was failed but the money got deducted from my account

                  i booked a bus from bangalore to shimoga on 17th july 2015, from awatar online, for non ac sleeper airawat bus, the booking got failed and transaction was succesfull regards Chaitra Bai K

                  KSRTC — rash driving

                  KL 15 3875 rash driving, it hit our car and little damage happened. Please ask him don't drive like this.

                  KSRTC — Bangalore to Ooty 1pm Bus started from Bangalore on 20th Not yet reached Ooty

                  Bangalore to Ooty 1pm Bus started from Bangalore on 20th Not yet reached Ooty. Conductor Number including the passengers that we sent are switched off. As per the schedule the bus should have reached at 9pm on the 20th.
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                    D
                    Divya Kumari Jain N
                    from Bengaluru, Karnataka
                    May 15, 2016
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                    Address: 560071
                    Website: KSRTC

                    Hello Team,
                    I always use KSRTC bus to go to any place. I and my family boarded Mangalore to KGF Rajahamsa Bus on 14th of May 2016 timings -9.15 PM. Our destination was Bangalore.The Bus Number is KA 07 F1479. We lost 1 Gold Chain and 2 Earrings which was kept in the Bag.
                    Address- Niranjan kumar No-298, 4th Main, 2nd stage, 3rd phase, Domlur Bangalore. Please take the neccessary action

                    KSRTC — KA17F1741 bus conductor

                    KA17F1741 Bus conductor charge extra.and he beet to me . When I am asking to him Please take action urgentw Now bus going on pune to Hubli. Regards Gorakh Mane [protected]
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                      Y
                      Yeshwantgorva
                      from Chennai, Tamil Nadu
                      May 7, 2016
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                      Address: Raichur, Karnataka, 584102

                      The bus number KA-36 F-1150 from Raichur to Bangalore which is supposed to come at 3:30PM.
                      Arrived at 4:20 PM.
                      And left at 4:45 PM. Is there any time management sence or not.
                      And moreoverthe behaviour of the conductor is the worst part so arrogant and abbussive to ladies and passengers we started complaining about this to the depot manager. His cell no..[protected].
                      The conductor is not ready to leave or start the bus moreover he started telling us to complain to whomsoever you want.
                      Or else get out and go in other bus.
                      I request you to maintain some time sence and ask your conductor to behave properly with the customers. He is not in a position to listen to the control room officer's order more over he says he will reach bellary at 11PM.what is this hell going on in ksrtc
                      Dear concerned team,

                      I always love to travel by KSRTC from wherever I have to take public transport. My experience has always been good but why more price to Mangalore to Bangalore compare to Other Bus Service and other Routes. Also different prices on Friday and Sunday.

                      KSRTC — Wrong bus and seat given

                      I booked ticket for Bangalore to Belgaum at 9 :15 pmbus for seat no 40 and ticket was coming for this only pnr no T53910239 but they booked 11: 15 pm bus & I want to refund my money

                      KSRTC — Regular stop in shanti signal

                      Dear sir, in Bangalore one stop is there that is shanti signal, but nobody bus drivers no stop there. Please provide regular stop in shanti signal In Bangalore

                      KSRTC — For Failed Transaction, need to get the refund of Rs.1442_ Ref:ob16206154

                      While booking online, payment has been generated to the extent of Rs, 1442 against Ref: OB16206154, Please refund the amount to the same payment bank details

                      KSRTC — Refund of debited account thru online booking

                      I, Vijaykumar residing at muddhebihal and i booked a ticket on 6/5/15 and it got cancelled and i didnt recieve the amount... so kindly take strict action against them.. Regards sandeep [protected]
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                        Neelesh11
                        from Bangalore, Karnataka
                        May 6, 2016
                        Jun 26, 2023
                        This thread was updated on Jun 26, 2023
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                        I am complaining for the rude behavior of conductor of bus g4 (Ka-01-fa-2345). I picked the bus. Ticket fair was 12 rs. I don't have change. So i gave 20 rs to conductor but he gave back 7 rs to me and for 1 rs he said i will not give, do whatever you want to do. You should take change with you.

                        Note: he has 1 rs change with him at that time.

                        So is this our responsibility to carry change with us. Its conductor responsibility to give change to the passenger.

                        It's not just about 1 rs but its about his behavior.

                        Please take necessary action.

                        KSRTC — Refund for cancelled transaction : OB18135807

                        I had tried booking 2 tickets for Bangalore to Ooty and return, on 7 Dec 2015. The money was deducted from my card but the tickets were not confirmed. Can you please provide the refund to me.

                        KSRTC — conductor behaviour rudely

                        He behaviour rudely with us
                        Dear sir,
                        I was traveling from Kasaragod to Bangalore on the bus f4130. They had stopped for a bathroom break and the driver didn't allow me use the bathroom and asked me to pee on the roadside instead. He was shaming me for not obeying him and started calling me out. This is such a irresponsible behaviour. I'm deeply disappointed and looking for other alternatives to travel next time. I hope this doesn't repeat with another person. Cleanliness and proper behaviour should be a part the KSRTC employees work culture.
                        Thank you
                        Dear Consumer Complaints Karnataka,

                        📝🎭 I hope this message finds you in good spirits and ready for a dose of amusement! I am writing to bring to your attention a rather comical yet exasperating situation I have encountered during my regular journeys from Kasaragod to Konaje in Mangalore aboard the BC road bus. As a humble student, my adventures commence bright and early as the bus sets off at 7:00 a.m. However, here's where the hilarity (and frustration) ensues.

                        🚌😮 Picture this: the bus arrives with impeccable punctuality, well before 6:20 a.m. However, instead of graciously pulling into the designated bus stop, the driver decides to play a game of "let's make the passengers wait endlessly outside." It's like an unexpected pit stop, but without any snacks or entertainment to keep us occupied! 🙄

                        🚫🎩 Now, let's shift our attention to the charming driver himself, who sports square glasses that seem to magnify his peculiar temperament. As we eagerly try to board the bus, we are greeted with a barrage of colorful vocabulary that could rival the linguistic skills of a seasoned pirate. It's as if we've stumbled upon a treasure trove of insults and name-calling, with "goli maka" being the crown jewel. I must admit, amidst my frustration, I'm grateful for the opportunity to expand my Kannada vocabulary with such colorful comebacks. 😁🏴‍☠️

                        📢🚏 But wait, there's more! Not only do some of these adventurous bus drivers neglect their duties as announcers of stops, but they also possess a remarkable talent for stopping the bus either in front of or behind the actual bus stop. It's like a game of bus stop roulette, where passengers are left bewildered, wondering if they've accidentally teleported into a parallel universe of confusion and inconvenience. To top it off, it is us, the passengers, who bear the brunt of their mistakes and receive a scolding for their own missteps. Quite the turn of events, wouldn't you agree? 🤷‍♀️

                        🎭🔨 Now, dear Consumer Complaints Karnataka, I kindly implore you to take swift action and recommend these wayward drivers to seek treatment for what can only be described as a delightful case of "bus driver-induced mental illness." It is essential to recognize the frustrations that have driven me to employ harsh words in my complaint. The stress of these encounters can be overwhelming, and the absurdity of the situation has pushed me to my comedic limits. 🤯😂

                        🔎🚏 Alas, I must confess that it's nearly impossible to file a complaint when these drivers refuse to grace us with their names or provide a simple ID card. Perhaps they believe in maintaining an air of mystery and intrigue, but it certainly complicates matters when trying to address their outrageous behavior.

                        👋✨ On a lighter note, please do convey my warm regards to that particular square spectacle-wearing, high-pressure BC road driver. I must admit, while his antics have tested my patience, he has inadvertently enriched my life with this delightful tale to share. 🤓👓

                        I trust that you will consider the essence of my complaint and the plea for both humor and respect. I await your intervention with bated breath, hoping for a resolution that will not only bring about positive change but also provide a chuckle or two for all parties involved. Thank you for your attention to this matter and for your willingness to embrace the unexpected nature of my complaint.

                        Yours sincerely,

                        Vishnnu Uday KT
                        Konaje Manglore University BA English Student ♥️
                        📝🎭 I hope this letter finds you ready for another episode of my whimsical journey on the BC road bus from Kasaragod to Konaje in Mangalore. There's an additional incident that simply cannot be left out of this delightful narrative. Picture this: a dad, gently cradling his precious 6-month-old baby, takes cautious steps forward to board the bus. Now, enter our beloved square-spectacled driver, who seems to possess a unique talent for transforming into a bustling tornado of scolding and shouting. Yes, you guessed it! He unleashed his wrath upon this poor dad, who was just trying to navigate the world with a baby in hand. It's a scene worthy of a melodramatic soap opera, filled with histrionics and questionable parenting advice. 🚼🌪️
                        -
                        👵🚌 But wait, there's more to this spectacle! In a stunning display of equal opportunity scolding, our driver extraordinaire also had an encounter with an innocent old lady at the new bus stand in Kasaragod. As she innocently went about her day, probably hoping for a peaceful bus ride, she became the unwitting target of our driver's verbal tirades. It's almost as if he had a personal vendetta against the elderly and the vulnerable, choosing them as his preferred targets for a good scolding. I must admit, I'm amazed by the range of characters that our driver manages to engage in his little comedy routine. 👴🎭
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                          G
                          Gokuldas shenoy
                          from Bengaluru, Karnataka
                          May 5, 2016
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                          Address: Dakshina Kannada, Karnataka, 575003

                          Today 05.05.2016 i was travelling from b c road to mangalore. Since bus is not going to main bus stand (Lalbagh), i have to get down atjyothi & to change bus which is going to lalbagh. While boarding bus, driver started the bus & pulled me for nearly 10 mtrs on road. Bus no. Ka 19 f 2971. @ around 8.35 p.M. Many times i observed that though there is provision for picking up passenger from this point to lalbagh. But bus drivers purposely not stopping the bus at bus stop. They stop at faraway places & making the passengers to run away and board the bus. At this time they not even taking care to see that whether passenger board the bus and making us to fall on the road. It is a request to advice your staff suitably. My name is gokuldas shenoy mangalore. [protected]
                          Dear Sir,

                          I Am SHRIDHAR NAIK, I booked the ticket on 09/05/2016 Honnavar to Bengalore in Airavat bus, but reservation was not success due some technical problem. But payment of Rs 876.00 is deducted in my account please return the same. do the needful.
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                            P
                            pruthvi2004raja
                            from Delhi, Delhi
                            May 2, 2016
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                            Address: Bellary, Karnataka, 583201

                            Respected Sir I am Pruthviraja V K working at Bangalore my native place is Hospet frequently I travel to my native from Bangalore in KSRTC buses I went to Hospet on 30/04/2016 through Rajahamsa bus for this bus fare is 449.00 the ticket no is-010686.
                            On 01/05/2016 I planed my travel to Bangalore same Rajahamsa bus when conductor asked me to buy ticket I given him rs 450.00 but conductor asked me Rs 521.00 instead of Rs 449.00. I shocked why fare is hike I asked conductor he said I don't no you please ask controller than I went ask controller he said yes today is Sunday thats why price is high if you want travel you can otherwise get down from bus in very rudely he said to me in front of all the passengers I felt guilty for asking my rights to him.

                            Now I request you if days wise price is there in KSRTC buses why its not informed to passengers before they travels.

                            Please refund my excess paid amount and take action against that controller and concerned depot manager he sits at Hospet Bus Stand and Depot.

                            Bus No-KA35 F 18
                            Conductor Badge No-A0101
                            Conductor Name- Doddappa
                            Depot Manager Name- Basavaraj
                            My ticket No-164796

                            From
                            Pruthviraja V K
                            S/O Krishnappa V
                            12th Cross M J nagar
                            Hospet-583201
                            Ph No-[protected]
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                              C
                              chaitra chai
                              from Harihar, Karnataka
                              Apr 30, 2016
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                              Address: chai6284
                              Website: www.ksrtc.in

                              Respected sir, meet my self chaitra now Iam travelling from davangere to chitradurga but the conducter sir while issuing ticket even though Iam having student pass he forced me to buy d ticket.then I have too buyed forcefully. my native is chitradurga and there is no university for pg cource for that sake the government of karnataka had provided student pass to help the students but these conductors are not cooperating the students so I kindly request the ksrtc to help the poor students for there higher education by responding to my complaint
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                                M
                                Manohar S Nayak
                                Apr 27, 2016
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                                Address: Dakshina Kannada, Karnataka, 575003

                                Ref: pnr no: j57048478
                                Ticket no: 39668694
                                Dated:14/04/2016
                                From pune to mangaluru
                                Booked at mangaluru
                                Trip code: 1915pnamng
                                Date of journey: 06/05/2016.
                                Seats reserved: 5, 6, 7- 3 seats

                                While an enquiry today at mangaluru about the correct time of departure, i was informed that the time of departure has been changed from 19.15 to 18.30. Further, the seats reserved have been changed as 3, 4 and 9.
                                Its strange to find that such vital and important aspects of the journey have been unilaterally changed without any information to me. I find it highly irresponsible and negligent on the part of ksrtc.
                                Now, eventhough fortunately i learnt the change of timings which is inconviniently preponed, i can not accept the change in seats reserved that too not keeping all the seats together on such a long journey. I strongly object and demand immediate restoration of my earlier reserved seats with intimation to me failing which, i will keep my right of taking legal action against ksrtc reserved and will resort to necessary consumer redressal action that is required.
                                Please take necessary action with informatiom to me.
                                - manohar nayak, mangaluru
                                Ph: [protected]
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                                  PriancaV
                                  from Bengaluru, Karnataka
                                  Apr 27, 2016
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                                  Website: KSRTC

                                  Hi sir,

                                  I am writing this regarding the worst experience i faced last sunday (24th april) while travelling towards belgaum from bangalore. I booked the ticket online for awatar bus which starts from shanthinagar at 10 pm. I boarded the bus on time. But the seat i had booked was double sleeper seat and as i was travelling single, i requested the conductor for a single sleeper
                                  Seat and managed to get it. I got the seat in last, that is seat number 31 upper i hope.In the morning around 4.30 am it happend that someone slowly snatched my handbag which i was keeping just beside my head. As i was awake i suddenly woke up and checked who is that, to my shock that person was the driver who did it. And when he saw me awake he just threw the bag aside some co-passengers seat. Actually the bus has 1 driver and 1 conductor. Where they both drive half and half the journey. So the driver who just finished his turn he was coming to sleep and that time he did this. And the seat where he had to sleep was just behind my seat. So i shouted at him and managed to get back my bag. When i told the same thing to the conductor after reaching belgaum he also didn't listen to me instead he was defending the driver and started giving reasons. Since i was awake and checked on spot when he snatched, i didn't lose anything from bag.
                                  I have also lodged the written complaint in nwkrtc belgaum central bus station depot with the depot manager. I don't know how seriously they take action hence i thought of lodging the complaint online too as this kind of things really offends the passengers. And people doesn't wish to travel with ksrtc/nwkrtc anymore if this kind of of issues persists. I hereby request you to take serious action on this.
                                  And i request people to beware of this kind of drivers and conductors.

                                  Below is the more details regarding bus and the driver.

                                  Pnr number : t57224429
                                  Trip code : 2315bngbgm
                                  Passenger start place : bangalore
                                  Boarding point : shanthi nagar b. S
                                  Departure time : 22:00 hrs.
                                  Passenger end place : belgaum
                                  Date of journey : 24/04/2016
                                  Class of service : ac sleeper
                                  Bus no: ka 22f 2069
                                  Driver name: jakkannanavr (As i heard people calling him in belgaum depot)

                                  Thanks,
                                  Priyanka
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                                    Madhujambha
                                    from Bengaluru, Karnataka
                                    Apr 25, 2016
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                                    Address: Bangalore, Karnataka, 560001

                                    Dear concerned team
                                    I always love to travel by KSRTC from wherever I have to take public transport. My experience has always been good and I always recommend KSRTC for my Kannada and non-Kannada friends.
                                    I had strange and stupid experience today and I felt really bad about this. My mom was carrying extra clothes from Hyderabad to Bangalore and she did not have additional suitcase and so she took one old cloth bag and stuffed her clothes in that bag. When I was boarding Airavatha club class, driver and conducter told me to pay luggage and I asked them why. They said if it is suitcase we will not charge but if it is cloth bag we would charge as luggage as per the rule. I insisted them to check the bag for content, but their stand was to charge just because it was cloth bag. When I asked if the poor get the clothes in cheap bag, would you charge. Their response was yes. I really felt bad about this and paid 55 rupees for this without uttering any other word. This is not pleasant experience for me, , who is big fan of KSRTC bus and that too when I love your luxury service. When I pay 1000 per ticket, 55 rupees is not big but this kind of behavior is unacceptable. Here is my pnr-J57275602

                                    I drafted this email while I am traveling in your bus now. I would appreciate your response on this.

                                    Regards
                                    Madhu

                                    Here are complete details

                                    **KSRTC m-Ticket ** HYDERABAD to BENGALURU Madhusudhan 1835SECMYS J[protected]/04/2016 19:45 32, 31, AIRAVAT CLUB CLASS HYDERABAD M.G.B.S. 0. Please carry your photo ID during journey. T&C apply. Visit www.ksrtc.in
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                                      Shaanas
                                      from Mumbai, Maharashtra
                                      Apr 24, 2016
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                                      Address: Coimbatore, Tamil Nadu, 641014shan as

                                      Sir, I board KA 245 on 23/04/16 @ bangalore, I remind to the crew to step down avinashi, I start reminding 5.30 am onwards but after reached the bridge the forgot me to step down under the bridge, simply dropped me @ end of the bridge, I walked to avinashi bus stop (2.5 km)with my shoulder bag, I expect good customer service from Karnataka transport service always
                                      Regards - shaanas
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                                        RahulKravi
                                        from Bengaluru, Karnataka
                                        Apr 19, 2016
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                                        Complaint on bad service provided by ksrtc thrissur - bangalore bus

                                        Address: 680121
                                        Website: www.keralartc.com

                                        Respected sir,

                                        My name is rahul.
                                        I used to travel in ksrtc (Bangalore buses) frequently.This is the first time i felt a weird experience from ksrtc.

                                        Ksrtc bus (Thissur -bangalore)
                                        Pnr:k1529087,
                                        Journey date:17/04/2016
                                        Bus number:rpc493
                                        Trip code:1916 ekmbng
                                        It was a special bus with an extra charged amount of rs-908/-
                                        Bus was scheduled to depart from thrissur...
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