Karnataka State Road Transport Corporation [KSRTC] — Conductor charges luggage for 5 kgs of iron rod

Address: #41,k.mallenahalli,w.no.23, nagamangala purasau Mandya district 571432,

1) KSRTC bus number KA557F5540
THE JOURNEY FROM SRINAGAR TO MELKOTE. My Ko hai Ko passenger travelling from jalahalli to nagamangala flight ticket number 38 3103 issued at 06.43.14hours.(₹129) they carry 5kg wt.of iron rod. Conductor ask luggage for that @ 07.01 52 hrs. & Co-pessenger refused, after refusing the conductor given luggage bill no 383109 DTD 19.09.2024.
Is it correct, conductor is obey the KSRTC rules ie., 30 kg of free luggage (red rod is not prohibited luggage) take action against conducted and intimate the action taken by KSRTC
My ticket no.383101 dt 19.9.24, my Aadhar number is[protected], I show my Aadhar to the conductor to issue ticket for senior citizen, conductor mention documentation number in etiket 653 instead of 1537