Karnataka State Road Transport Corporation [KSRTC] — ksrtc online refund transaction failed, refund not received

Address:577429

I have booked one ticket through ksrtc online booking website and the transaction got failed but the money got deducted from bank account. I tried to book ticket from soraba to bengaluru. Date of booking is 06/10/2019. The amount deducted is 277. I had given complaint to ksrtc online refund department by email but till now no refund is processed. It's been more than 8 days.

Transaction reference number - ob39683863
Date of booking - 06/10/201
Email - adarsh. [protected]@gmail.com
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    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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