Karnataka State Road Transport Corporation [KSRTC] — misbehave of conductor and driver

Address:

Claude D Souza, Padavu Alake Kulshekar Post, Mangalore 575005

I, claude d souza (62) had booked a e-ticket to my son clafton siddharth (25) from mangalore ksrtc busstand to mysore for 13th september 2020 by 10.00 pm bus paying rs. 485.00. The pnr no was j82584224 bus no: f 5488, crew mobile number [protected]. As my son’s mobile went out of order at the last minute i went to the bustation along with him. It was a sunday and was raining heavily. Being sunday, a holiday, we could not take a print out of the ticket as the photo-shops were closed. So i accompanied my son to the busstand as i had the e ticket and pnr number in my mobile.

We approached the conductor and showed the e - ticket as well as the pnr number to him from my mobile. For his identity my son also showed adhar card proof. We humbly requested him explaining that my sons mobile wasn’t working. However, instead of trying to understand our problem the conductor behaved very harshly with us. His body language was also not encouraging and he suggested that in such a condition travelling would be complicated. This conductor even had the audacity to tell me that my son should travel to mysore with my mobile till mysore. At this i asked who i should contact to solve/clarify the problem. He told me to go to the control room.in between an argument ensured and the conductor came forward physically and came physically close to my son with the intent of provoking him. When we went to the control room we could not get any help. They also suggested my son has to carry my mobile to mysore.

A bystander came to help us and asked us to go to the ticket counter to take a copy. But he wasn’t aware how to take a printout. When we came back near the inspectors counter the driver of the bus also came charging towards my son and with not even one inch distance separating his chest from my son and began to argue asking why he was talking rude. He was deliberately trying to pick a physical fight with my son by provoking him to push him when he came close to him.in the meantime the gentleman at the counter was able to take the printout of the ticket. When we got the ticket my son apoligised to the conductor for the incident. However, the conductor started telling a different story in front of the people assembled. He began to tell “i had told you to remove your raincoat and go and sit inside”. This was aimed trying to shield his misbehaviour in front of the public and also to make my son a villain. The conductor then began to boast proudly that he has a son who is an engineer which had nothing to do with this incident. After my son got into the bus he started criticising my son doesn’t know how to behave.

The driver of the bus had no business to interfere and brush his chest with my son to pick up a fight. If they had any problem they could have called the police.

Imagine if the cell phone falls down at the busstand and it fails to function isnt there a solution for the problem? If even in international airports such problems are solved why not in ksrtc. It is not that we the public travel free of cost. We pay money for the services rendered.

I therefore request you to kindly take stringent action against the hooliganist behaviour of the conductor and the driver of the said bus so that they dont repeat this kind of behaviour with the public in future.