Karnataka State Road Transport Corporation [Ksrtc] — Non refund of my ticket amount

Address:	Bangalore, Karnataka, 560103
Website:	www.ksrtc.co.in

Sir,
I am lloyd george from ernakulam. I booked a ticket from karnataka ksrtc website for ac sleeper bus from vytilla (Kerala) to bangalore on 26.06.2017. The ticket was booked on 29may 2017. When i booked for ticket, first time i selected seat no.19 and it showed my transaction failed. I got failed message and i am holding the screen shot for proof. But my account was deducted by rs.1399. Still i didn't get any successfull message. So i booked seat no.26 again since last transaction was failed. I got successfull message and received pnr number j64610552. I lodged a complaint via email on 13.06.2017 to [protected]@ksrtc.org after waiting for 7 days for refund of my rs.1500 which is deducted 2 times for 1 ticket.

After 4 days, i got a call from ksrtc saying that my both transactions were successfull and 2 seats are allotted to me. They said that this happened due to site technical issues and they promised to cancel one ticket and refund me the same in few days. Now when i boarded the bus no. Ka 40 f 1208, vytilla to bangalore sleeper, at 7.25pm from vytilla hub on 26.06.2017, i came to know that 2 seats are there against my name as per the conductor list. He cancelled one ticket and allotted me seat 26 against pnr number. He himself allotted seat no.19 (Pnr no-j[protected] to other person and collected cash. When i asked for refund, he asked me to contact customer care. I contacted customer care and they asked me to forward me email and i forwarded the mail. I want my money back. I can't suffer for the negligence from the part of ksrtc for refunding my cash. This is total injustice and i informed that i will approach court against it. How can they cancel a ticket by yourself and sell to others? If this is experience for a public servant like me, what about the public?. Kindly find the attachment of screen shot as proof of failure while booking seat no.19. Since there is no action from the side of ksrtc, i am forced to register complaint with you in order to get justice from you. I request you to take strict actions against concerned officials and reimburse my money back at the earliest. Thanking you.

Regards,

Lloyd george
Ph-[protected].