Karnataka State Road Transport Corporation [KSRTC] — Paid for volvo bus and was sent in ordinary bus

Address:

Mysore

This incident happened on 13th october 2021 and bus no, is KA01-F9133.This bus was supposed to start from satellite bus stand at 4 pm but they reached at 5.30p.m and the bus brokedown before reaching mysore and somehow managed to reach mysore bus stand.i paid from satellite, bangalore to kushalnagar, from mysore bus stand, they made us to travel in ordinary bus when asked to return the money since we paid for volvo.Instead of looking of alternate options, they told us to travel in another volvo bus which was going to virajpet and then will drop passenger yo madikeri and then kushalnagar.i was supposed to reach kushalnagar by 10p.m and this would reach on next day 5 am.
the reason to travel in direct bus in volvo is safety first for single girl, then to reach home on time .I need to ask for refund for money from mysore to kushalnagar fare which i have paid for volvo and not red bus.