Karnataka State Road Transport Corporation [Ksrtc] — Refund for my ticket booking failure

Dear sir,
I booked a ticket for 29th august and I paid the amount, but I didn’t receive a ticket. When I checked the Status it was showing as failure.
This is the transaction reference OB45409229.
This is the mail id which was used to book the ticket
[protected]@gmail.com
Account Number : [protected]
Transaction Date : 27-August-21
Narration : UPI/HDFC/[protected]/Karnataka State Ro
Transaction Amount : 1, 128
Transaction Type : Debit

Looking forward to hearing from you Regarding the refund

Thank you
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    Karnataka State Road Transport Corporation [KSRTC] Phone
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