Karthik — Loan account[protected],[protected]

Address:

Chennai, Tamil Nadu

I have asked for my home loan from icici to hdfc and also mentioned my property is near to nagappattinam.
The bank sales team has told that should not be a problem and it is eligible for loan. After some time they called and said
The loan is rejected as the property is not in the range for processing further.
Now i have a question that the property is not in the range for loan processing how can you false promise me loan will be provided
Is this a way to loot customer money saying there is an opportunity of loan and reject and make some money thru this process.
It is really awkward to talk with customer care as they are not knowledgeable.
I want to understand first case why you don’t know the property is not in range and secondly if the loan declined because of this, this is a bank problem for wasting my time moreover you are deducting 15k as charges and saying to return 7k minimum will be deducted.
I wonder what kind of banking sales team hdfc have.