[Resolved] Karvy — aadhaar address update rejected but documents are valid

Kashif S

from Bengaluru, Karnataka

Address:

560024

I had submitted by registered rent agreement for address updation on 12th october (Urn - 0000/00601/09153) but got a response the reject reason: invalid documents.

There is no indication of why or how this is invalid. I am stuck unable to update my address since i moved to a new place and my registered rent agreement is the only proof i have and is on uidai's list of approved proof of address documents.

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Nov 18, 2019

Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2019

Karvy Customer Care's response Dear Sir/Madam,

We regret for inconvenience.

With reference to the above complaint, we request you to share your aadhaar number and local language to kfpl.[protected]@karvy.com to enable to check and resolve it shortly.

Thanks & Regards
Team KARVY