I am, Ravi Kumar Jain, one of the unfortunate applicants of the Reliance Power IPO that happened in the month of January, 2008. The details of my application are as under
Application number – 24320996
Application money - 25, 875/-
Refund Order (RO) No. 1909526
Refund amount - Rs.18, 565/-
Date of dispatch of RO - 2nd Feb 2008
problem - RO Not yet received
I have got the allotment of 17 shares for the IPO. However, I have not received the refund amount (Rs.18, 565/-) till date. I have sent e-mail (on 18th Feb 2008) to the official mail ID, provided in the application, enquiring about my Refund Order. I was informed that my RO is been dispatched on 2nd February, 2008, which has not yet reached me. As per the instructions given on the Karvy’s website, I religiously went and enquired at both our local (Kachiguda and Barkatpura) and central post office (GPO) about the post, only to find that they don’t have the post with them. I visited these post offices five times in the last three weeks, only to listen to the same answer from them. This is a clear case of mishandling or missing of the post.
Having left with no option I e-mailed to your office narrating the whole issue. Adding to my frustrating experience, I have not got any clear communication but for a standardised mail responce from the customer care department.
Telephone line for the number given in the application form is being eternally engaged, and the fax line doesnt respond (I tried to fax the companit letter more than 30 times in last two days)
I request Karvy to kindly arrange for refund payment through ECS to my bank account. In case of payment through cheque please send it thorugh courier to my address as updated in my DP account. And please send me the courier tracking code and date of dispatch.
I hope to get my money back soon.
Mar 27, 2017
Complaint marked as Resolved
Verified Support
Feb 22, 2017
Karvy Customer Care's response Dear Investor,
This is an old issue which had been addressed. In case you still have an issue that is not been addressed, please send a mail to sudha.[protected]@karvy.com so that we can resolve your issue to your satisfaction.
Regards,
Team Karvy
Dear Customer care,
This is the long time issue....please have a look and sort it out.....since
my money was blocked by Reliance from Jan.21st 2008 onwards...no share was
alloted....refer all the mails below..you will get all the required
details......
Please check with the cheques handling department...since the money was
taken...not refunded and not shares also alloted.......Take this issue as
serious....Need any complaint from me to anyone just inform me I will do
that.....Since it is not a "SIMPLE ISSUE ".
Such a big organisation with all computerised (KARVY), trace this out as
early as possible......ask me any support required.
The main thing is go thro' the mails fully....... and sort this out..
Appreciate your immediate action.
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
Telephone Extn No : 6583 (KL)
----- Forwarded by Anthuvan Albert/INDONESIA on 03/12/2008 05:53 PM -----
Anthuvan
Albert/INDONESIA
To
03/12/2008 03:12 reliancepower.[protected]@karvy.com
PM cc
[protected]@yahoo.co.in,
[protected]@yahoo.co.in,
[protected]@karvy.com
Subject
Fw: Non refund of my money -
RELIANCE POWER IPO
REMINDER - II
Pls. go thro' fully........ and respond.....
It is near about 2 months....issue....!!!! 21st Jan. 2008, the cheque was
withdrawn by Reliance Power IPO...!!!!
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
Telephone Extn No : 6583 (KL)
----- Forwarded by Anthuvan Albert/INDONESIA on 03/12/2008 03:10 PM -----
Anthuvan
Albert/INDONESIA
To
03/12/2008 08:37 reliancepower.[protected]@karvy.com
AM cc
[protected]@yahoo.co.in,
[protected]@yahoo.co.in,
[protected]@karvy.com
Subject
Fw: Non refund of my money -
RELIANCE POWER IPO
REMINDER - I
Pls. go thro' fully........
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
Telephone Extn No : 6583 (KL)
----- Forwarded by Anthuvan Albert/INDONESIA on 03/12/2008 08:34 AM -----
Anthuvan
Albert/INDONESIA
To
03/11/2008 04:59 <reliancepower.[protected]@karvy.com>@TECHN
PM IP-EXT
cc
[protected]@yahoo.co.in,
[protected]@yahoo.co.in
Subject
RE: Non refund of my money -
RELIANCE POWER IPO(Document link:
Anthuvan Albert)
Dear Customer care,
Application form no: 81393996 across cheque no: 017587 icicibank, cenotaph
road.
I have already provided everything....please go thro' the mail
fully........ (The only thing is it may be misused or what...? check in
that angel.. Treat this matter most urgent.... Need any Police complaint
just inform me, I will proceed.... )
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
Telephone Extn No : 6583 (KL)
<reliancepower.ip
[protected]@karvy.com>
To
03/11/2008 04:45 <[protected]@technip.com>
PM cc
Subject
RE: Status of your request
SR58945186
Dear investor,
kindly provide your application number.
Regards,
customercare,
Karvy computershare Pvt Ltd.
________________________________
From: [protected]@technip.com [mailto:[protected]@technip.com]
Sent: Tue 3/11/2008 10:59 AM
To: Reliance Power - IPO
Cc: RIS Customer Care; [protected]@yahoo.co.in; [protected]@yahoo.co.in
Subject: Fw: Status of your request SR58945186
VERY IMPORTANT : URGENT
Dear Sir / Madam,
Please refer below the message which I got from ICICI Bank, the money was
debited from my account on 21st Jan.2008 , in favour of Reliance Power IPO.
Please resolve this issue as early as possible and refund my account.
Appreciate your immediate action in this regards.
Need to move next level also please advice me to do....!!! ( now more than
8 week over...)
Since this issue was quiet long time........my money is blocked by "
RELIANCE POWER"
I need justification for delay also........
Treat this matter most urgent and respond......!!!! Awaiting for your
favourable reply.
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
Telephone Extn No : 6583 (KL)
----- Forwarded by Anthuvan Albert/INDONESIA on 03/11/2008 01:18 PM -----
anthuvan albert
<[protected]@y
ahoo.co.in> To
anthuvan <[protected]@technip.com>
03/11/2008 01:16 cc
PM
Subject
Fwd: Status of your request
SR58945186
Note: forwarded message attached.
Get the freedom to save as many mails as you wish. To know how, go to
http://help.yahoo.com/l/in/yahoo/mail/yahoomail/tools/tools-08.html
----- Message from CUSTOMERSERVICE <[protected]@ICICIBANK.COM> on Tue,
11 Mar 2008 08:52:12 +0530 (GMT+05:30) -----
To: [protected]@yahoo.co.in
Subject: Status of your request SR58945186
Dear Customer,
Request Number:SR58945186
Type of query: Details required on transaction in Bank account
Resolution: Debit of Rs.25,875.00 on 21/01/2008 is in favour of RELIANCE
POWER IPO R
Please note: This is a system-generated e-mail please do not reply.
Sincerely,
Customer Service Team.
ICICI Bank Limited.
________________________________________________________________________________...⇄
Before correspondence....:
Dear sir/Madam,
I had already given these details before but let me once again send it to
you.... Pls treat this matter as most urgent...Since it is
more than 50 days that my money has been kept by you...and there was no
gain ...not even share i had been allocated...pls do the needful.
1. Name of the applicant as mentioned in the application form.
D.ANTHUVAN ALBERT
2. Number of shares applied
225
3. Chequedemand draft no. and date
017587 DATED 16/01/08
4. Name and branch of the bank where the application was deposited
ICICI BANK, CENOTAPH ROAD
5. Bank serial no. under which your application has been listed by the
bankers in the bank schedule
I am not sure which number it is...let me know how i can get this no
6. Your DPId and Client Id
DEMAT ACCOUNT ID: IN[protected][protected]
Thanks & Best Regards,
Anthuvan . D
Mechanical Dept.,
<reliancepower.ip
[protected]@karvy.com>
To
03/04/2008 04:37 <[protected]@technip.com>
AM cc
Subject
RE: Reliance power IPO - Reg.,
[570134:537159]
Dear Investor,
Unit : RELIANCE POWER LIMITED
We thank you for your e-mail with respect to your application made in the
subject IPO.
In this connection, we wish to inform that despite a through verification
of
records we are unable to locate the status of your application. Kindly
furnish the
following information to us.
1. Name of the applicant as mentioned in the application form.
2. Number of shares applied.
3. Chequedemand draft no. and date
4. Name and branch of the bank where the application was deposited.
5. Bank serial no. under which your application has been listed by the
bankers in the bank schedule.
6. Your DPId and Client Id.
Please help by furnishing all the aforesaid details to enable us resolve
your query expeditiously.
Regards,
Customer Care
Karvy Computershare Pvt Ltd
________________________________
From: E-Inward RIS
Sent: Mon 3/3/2008 2:00 PM
To: Reliance Power - IPO
Subject: FW: Reliance power IPO - Reg., [570134:537159]
[protected][protected]---
From: Customer Support
Sent: Monday, March 03, 2008 1:57:24 PM
To: E-Inward RIS
Subject: FW: RE: Reliance power IPO - Reg., [570134:537159]
Auto forwarded by a Rule
> -----Original Message-----
> From:
> Received: 2/26/2008 11:09 AM
> To: reliancepower.[protected]@karvy.com
> Subject: FW: RE: Reliance power IPO - Reg.,
>
> Dear Mr.V.Ganesh / Mr.V.Mahesh / Mr.K.Sridhar,
>
> Could you please check the status now ?
>
> Since (3 times) a couple of days are over , but money is not refunded !!!
>
> Awaiting for your response.
>
> Appreciate your speedy action in this regards.
>
> Thanks & Regards,
>
> Anthuvan Albert.
>
>
>
>
> <reliancepower.ip
> [protected]@karvy.com>
> To
> 02/22/2008 04:31 <[protected]@technip.com>
> PM cc
>
> Subject
> RE: Reliance power IPO - Reg.,
>
>
>
>
>
>
>
>
>
>
> Dear investor,
>
>
>
> We will dispatch your refund amount in couple of days.
>
>
>
> Regards
>
> Customer care
>
> Karvy computerized shares
>
>
>
>
> ________________________________
>
> From: [protected]@technip.com [mailto:[protected]@technip.com]
> Sent: Fri 2/22/2008 11:48 AM
> To: RIS Customer Care
> Cc: Reliance Power - IPO
> Subject: Fw: Reliance power IPO - Reg.,
>
>
>
>
> Dear Sir / Madam,
>
> I am not getting any response !!
>
> Could you check and confirm me...!!!
>
> Treat this matter most urgent ..!!
>
> Thanks & Best Regards,
>
> Anthuvan . D
> Mechanical Dept.,
>
> ----- Forwarded by Anthuvan Albert/INDONESIA on 02/22/2008 02:17 PM -----
>
> Anthuvan
> Albert/INDONESIA
> To
> 02/22/2008 08:12 [protected]@karvy.com
> AM cc
> reliancepower.[protected]@karvy.com
> Subject
> Reliance power IPO - Reg.,
>
>
>
>
>
>
>
>
>
> Dear Sir/Madam,
>
> I had applied for reliance power IPO dated 16/01/2008...application form
> no: 81393996 across cheque no: 017587 icicibank, cenotaph road
> branch....for amount 25875/- for 225 shares,demat account no:
43241702.....
> DEMAT ACCOUNT ID: IN[protected][protected]
>
> But I am not allocated for any shares and money is also not refunded,
could
> you please check the status now and reply to my mail.
>
> Your earlier action is highly appreciated.
>
> If you have any queries call me at [protected]/[protected].
>
> Treat this matter as most urgent.
>
> Awaiting for your response.
>
> Thanks & Best Regards,
>
> Anthuvan . D
> Mechanical Dept.,