[Resolved] Karvy — Bad response from the staff of Karvy computer share , Pondicherry

subasarav

from Ernakulam, Kerala

Address:

605001

My Karvy DPID is IN300394 and client ID is15074805 and I would like to bring to your kind notice that I have lodged a complaint in Karvy Pondicherry on 20.09.2016 regarding correction of wrongly allotted tenure in the Nabard and IRFC tax free bonds taken through Karvy computer share. I have applied for a tenure period of ten years and it has been allotted wrongly for fifteen years. The person incharge in Karvy said that they have forwarded my complaint letters to the concerned authorities, in the month of September 2016.
Along with that I have personally mailed the complaints to the grievance officers in Nabard and IRFC on 13.10.2016, for which I got a reply that it is a mistake that happened during bidding and I have to contact the agents through whom I have submitted the cheques.
So I have been contacting the Incharge of Karvy computershare Pondicherry, for the past three months and they are not giving any responsible answer from their side and keep dragging the issue. I have copy of the letter submitted, the mails sent and the replies, but I could not find any provision to attach them here.
Kindly look into the matter at the earliest as it is already too late for the resolution.

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Mar 11, 2017

Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Karvy Customer Care's response Dear Sir,

We at the outset apologize for the inconvenience caused by virtue of allotment of Bonds in 15 Years as against your application made for 10 Years.

The reason for such allotment, which was due to a error in capturing the details by the broker with whom you have lodged the application for bidding. As per the bidding data received for the allotment was made for 15 years, as per the allotment process we need to allot Bonds based on the data received from the bidding center(s). Kindly take up the matter with broker (i.e SBICAP SECURITIES LTD), where you have lodged the application for necessary resolution.

Regards
Team Karvy