Karvy — Dematerialisation details not shared by Karvy for Reliance Industries Shares

I have physical shares of Reliance Industries and recently we tried to dematerialise these shares in CDSL. But I came to know that these shares have already been dematerialised by Karvy team (KFin Technologies Pvt. Ltd). The details of the dematerialisation for these physical shares and the DEMAT account number has not been shared by Karvy. I'm trying to reach Karvy Support team for Reliance Industries ( [protected]@kfintech.com, [protected]@riil.in, [protected]@kfintech.com) but I'm not getting any response. I need demat account number to access the shares. Below are the details for the same.

Folio Number:[protected]
Certificate Number: 58042820