[Resolved]  Karvy — L&T infrastructure bonds non-redemption

Address:

Hyderabad, Andhra Pradesh

My mother bought two l&t infrastructure bonds via karvy in one in mar 2011 and another in dec 2011 worth rs 20000 each. Unfortunately, we did not receive the hard copies of the bonds due to some postal issues. Now when we visited the karvy office, the guy there asked for a cheque of rs 10650 citing 650 as processing charges while rs 10000 wll be refunded back later. When i tried to call karvy customer care to enquire on how to get the bonds redeemed and the about the need for rs 10000 deposit, they kept on directing me to some 3-4 no. S ultimately saying that they are no longer the registrars for l&t infra bonds and they maintain no historical data with them basically saying that we don't care about our past customers. I don't understand how a professional company like karvy do this. Can someone from karvy help me with this matter?