Karvy — Pool shares in my karvy account not being transferred

I am Sudha JN and my Karvy Client ID is 1009292. I had submitted a request to transfer all my shares from karvy account to my Kotak securities account. However, Karvy has transferred only the shares registered with NSDL to my Kotak securities account and has not transferred the shares in the karvy pool account. More than 80% of my shares are held in the karvy pool and I am struggling to get it transferred. I will be filing a fraudulent case if this is not transferred soon.
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I have not received any communication from karvy so far. Kindly help.

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