Kotak Securities Customer Care
Kotak Securities Ltd.
Customer satisfaction rating: 25%
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245
COMPLAINTS

Kotak Securities Customer Care

Kotak Securities Ltd.

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
79
down
26

Phone:
Phone:
up
24
down
14

Additional info

Corporate Office

Kotak Securities Ltd.

3rd Floor, Nirlon House,

Dr. Annie Besant Road, Worli, Mumbai - 400030


Customer satisfaction rating
25%
Complaints
245
Pending
50
Resolved
47
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So far so good - The company responded to our notifications and is working on resolving complaints.

Kotak Securities related photos (19)

Kotak Securities Complaints & Reviews

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Kotak Securities — wrong charges was not informed

 Pun45 on Dec 7, 2018
I had given cheque of rs 10000 in kotak securities was informed that it can be reversed immediately but charges were deducted from my account i am a privy customer if charges are not reversed

Ledger for u00a2 / nse - uma tribhovan sharma for the period 01/04/2018 to 05/12/2018
Date narration type voucher chq no dr amt cr amt cumm bal
01/04/2018 opening balance opbal 0 0 0.00 10344.46 -10344.46
21/04/2018 ksc ibf0odx9fg ekmb pno:16101958 monthly settlement a/c pay 12651346 110 9264.22 0.00 -1080.24
02/05/2018 vl dt. 02/05/2018 sms charges for the period...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — giving false statement about the demat account and wrong charges has been charged

 kushkumar012 on Dec 1, 2018
Sir
I mr kush kumar having demat and trading account with kotak securities and registerd email with trading is kushkumar012@gmail.com and with demat kumarkush192@gmail.com. Sir i m in indian airforce and while i was posted in chennai in 2013 then mr prem has opened my trinity account trading demat and saving and that time told me that three years demat maintainence charges will be free and then it will be charged 150 yearly. He is telling mostly in tamil and little bit in english while i am totally hindi language based he promised me about charges that no any hidden and extra charges will...
Complaint comments  Read comments Complaint category Banks

Kotak Securities — banking

 smart india Chanel on Dec 1, 2018
Sir, please I am passing 10th exam in 2015 in UP board my original date of birth is 1999, but my 10th certificate is issued date of birth is 2000. So, please how can change date of birth please sir and documents. Please reply.

Name - manish Kumar Singh
Father name - anjani Singh
Mother name- Rita Singh
Add- gajanpur duwariya
Tahsil - musafirkhana
Pin code - 227813...
Complaint comments  Read comments Complaint category Sports & Recreation

Kotak Securities — online trading system lacunae (not protection n open ended)

 Vijay Dorugade on Nov 25, 2018
Dear sir,
I have been customer of kotak since last 2-3 years having d-mat and online trading account.
I have had a very bitter experience of the services you offer by facilitating the online trading through kotak portal.
Given below are the brief case details.
• i was attempting to perform a sale transaction of the script bajaj finance ltd. Of which i held 20 shares to my account. (08.10.2018, 2.40pm)
• as a part of process i entered the qty and limit price for sale. Sale price was 1940 and the qty 20 nos.
• by mistake i put the rate in the quantity...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — misguided and charge unnecessary opening charge

 vicky317561 on Nov 16, 2018
I have open kotak security demat account for purchasing ncd of manappuram finance limited it is provide free demat account of kotak securities but kotak staff mislead and charge unnecessary opening amount and force to buy unnecessary share and also misguide for amc charge by kotak security staff first they told 30 rupees per month but now they said it is 50 per month for all...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — the transaction gets executed without consent/confirmation of the customer

 Vijay Dorugade on Oct 30, 2018
Dear sir,
I have been customer of kotak since last 2 years having d-mat and online trading account.
I have had a very bitter experience of the services of kotak offer by facilitating the online trading through your portal.
Given below are the brief case details.
• i was attempting to perform a sale transaction of the script bajaj finance ltd. Of which i held 20 shares to my account. (08.10.2018, 2.40pm)
• as a part of process i entered the qty and limit price for sale.
• sale price was 1940 and the qty 20 nos.
• by mistake i put the rate...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — false commitment

 Venugopal Karwa on Oct 20, 2018
Mr thimmangouda (Mob - [protected]) of hubli branch and mr kashinath (Mob - [protected]) of raichur branch were told me that their company will charge 13% of interest for margin trading, while opening my account of share trading. But they charged me an interest of 24% approx and we paid an interest of rs. 98000- from our 3 accounts, inspite we have an over draft facility of 10.50 crore in kotak mahindra bank at interest rate of 9% approx. So piease confirm with them and take action for false commitment and reverse excess interest collected from my 3 account my 3 trading account no are vy8p0, ixo00...
Complaint comments  Read comments Complaint category Loans

Kotak Securities — account fraud

 RSR RBSK on Oct 8, 2018
Hi,

On 4-october-2018 some made fraud in my account. I have raised complaint in bank but still did get any positive response. However i was out of station for that week and my all document like debit card etc all are with me. I have raised police complaint also but still there is no progress.
I need my money back please help me its huge amount.

Regards...
Complaint comments  Read comments Complaint category Banks

Kotak Securities — forgot my email id password, mobile number lost

 forever_1984 on Oct 5, 2018
Dear sir may name is satyanarayan shrama, i open of demat account in kotek securities, in ramgarh jharkhand branch.
My client id-wrc10, user id-sat84_30, group code-obr1d1faeq
Mobile no-[protected], e-mail - satya_sharma1002@yahoo.com
Dp id-in300214, dp client id[protected]'
Dear sir my mobile number-[protected] is lost, & e-mail id password is lost.
My new mobile number-[protected]...
Complaint comments  Read comments [1]Complaint category Employees

Kotak Securities — dp charges debit in my trading account.

 Suresh Chandra Saxena on Oct 3, 2018
Dear sir,
While i am checking my leder a/c with you, i am in surprise that you have debited rs.520.38 on 25/09/2018 as dp charges. Let us know what is dp charges & how it is calculated.
I am maintaining my trading a/c with some other reputed broker, where no dp charges on monthly bases are being debited from my a/c, as by you.
Please clearfy the above, so that i may be able to take decision to continue the account with you or not.
Thanks.
Krishna kumari
Client code-wm010...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — wrong advice & commitment, heavy charges, debit amount without reason.. [Resolved]

 Manish K Saxena on Aug 25, 2018
Recently i opened an account with kotak securities on dated 24/07/2018 and realised within 15 days that i opted worst broker. And till date i trade around 6 crores, following are my experience til date,

* this is my first time to trade in equity market before this i don't know about share trading, i was only investing in mutual funds and fd's, but kotak security people told me that you will minimum earn 12% of your amount in a month with our guidance, we will give you full-fledged services like, 1. Teach you for trading 2. Full time crm provide to you for trade, 3. Daily guideline...
Complaint comments  Read comments [1]Complaint category Business & Finances

Kotak Securities — non-compliance of sebi guideline-imposing heavy penalt conp. nokotak securities complaint status update [id: 2038823].

 arunabha68 on Aug 12, 2018
Referring above, the trading service provider has not refunded the illegal penalty imposed.,
Referring to sebi guideline, link;https://www.nseindia.com/content/members/mem_comp_annexB.pdf,
No document was provided at the time of registration, like offer, terms & conditions, any penalty clause, the nogiatioted brokerage, initially ignored, but on persuation, amended with penalty clause, the contract book (About 30 pages) got signed by me only on verbal communication, just to lure me, no advnace notice was provided before imposing the hidden additional charge of brokerage. The trading...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — demat account unfair charges and unauthorised debit of shares

 ccf@action on Aug 11, 2018
Account qdda5 name suresh chawla.

Me and my husband have offline and online account with me having offine and my husband having online. Biggest mistake. We were never comfortable in online so not much transactions were done. One script dlf was left in account which should have resulted in small debit given the sebi regulation of bsda accounts since 2012. It is even mentioned on kotak website under charges but still they are charging.

Since june we requested for some waivers as no trade since many years and account was dormant. Later we requested for statements of account...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — non-compliance of negotiated brokerage & terms. debited penalty on exit

 arunabha68 on Aug 7, 2018
I regsitered for demat a/c & trading a/c after long negotiation with rm khalid hussain. Subsequently, i received welcom kit containing a letter with the information : user id, email, trading code, nominee (Faulty name in spite of submission the pan card & aadhar card), demat a/c no. Bank a/c & name, dp name, one sealed security docket containing pin.
No documents were submitted in physical copies. No client master list, no dis book, brokerage as per web - not as per negotiation.
In spite of repeated request, they agreed to reduce the brokerage as per negotiation but added a hidden...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — hidden cost, not as per negotiation.- full amount not refunded on cancellation.

 arunabha68 on Aug 4, 2018
I registered for demat a/c & trading account with kotak security after negotiation verbally over phone (With pre-condition - to provide proper a) trading software compatible to windows 10 april 2018 version, b) all the terms & conditions should be matched with geojit financial services, my present broking farm). Even on repeated request, they did not provide any documents of terms & condition before signing the contract (May be in 30 pages) and letter of authority of debiting an amount of rs. 11, 179/ as advance towards share trading. Subsequently, i received a welcome kit with a letter...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — dealers have done trading without taking consent on large volume and exhausted my all money

 Misra Saurabh on Jul 21, 2018
Hi
My client id is S01VC..and I have suffered
huge loss as large volume of trades have been executed, when I was using dealer assisted trading ..this is total misuse of power of attorney ..if someone has amount X why positions of value more than X has been taken, result I have to pay extra interest.also ..I must say this was worst experience of my life and in 2 months only I'm very much dissatisfied.....
Complaint comments  Read comments [2]Complaint category Stock Market

Kotak Securities — dealers have done trading without stop-loss

 Misra Saurabh on Jun 30, 2018
Hi

I have lost huge amount as dealers executed positions without considering stop-loss. Is this practice followed in kotak securities... If dealer has not following stop-loss then dealer assistance trading... You are making fool of investors.. Just for sake of brokerage they are executing large volume of trade. Now if the stop loss is not followed in my case who is responsible as i was using dealer assisted facility of yours.. I have never been informed about my daily loss.

Regards
Saurabh...
Complaint comments  Read comments [3]Complaint category Stock Market

Kotak Securities — improper advice on customer care resulted in huge losses

 Deepak Vitthal Doddamani on Jun 28, 2018
To participate in Corporate action of Stocks Split and Bonus of Avanti Feeds, I bought 130 shares at the average buying rate of 1768 after the announcement of the corporate action by company. On 25th June Share Price was 1560. I was sitting on Effective Losses of -33K that day. On 26th June Stock started trading at ex-bonus opened at 535 and surged by 16% intraday. To use this rise in stock price I sold 130 stocks of Avanti Feeds. When I tried to buyback some shares after stock corrected from day high. System didn't allowed me to do it. I immediately called Customer Care of Kotak Securities and...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — shares sold without intimation

 Dineshmumbai0 on Jun 21, 2018
Hi,
My name is dinesh and client code is l76c0. I had purchased yes bank shares in nov-17. Since your franchisees have regularly changed i was following up with the concerned person for the mode of payment.
I was given details of the payment and was asked to send the screenshot for reference. I did all this as per the instructions but to my surprise in the month of april 2018, icici bank shares were sold without intimating me. On enquiring, i was told it was due to the outstanding amount which was related to yes bank shares.
When i gave all the details of the payment i was...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — auto debit failure charges

 pradeep gujar on Jun 18, 2018
I never kept any bill pending i always paid it before the due date. From last 1 month i have not done any transaction and luckiy i saw new unbilled amount of 620 rs that was auto debit failure. Now where this amount come from when i dont have any amount due. Why always these private banks add expense. Now it will surely effect my credit score. Why every where we have to face these problem and forcefully we have to pay

Revert back to prady93@gmail. Con...
Complaint comments  Read comments [1]Complaint category Credit Cards

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