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Kotak Securities Complaints & Reviews

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3.1
Updated: Sep 9, 2025
Complaints 386
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Kotak Securities reviews & complaints(386)

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096918001
Sep 9, 2025
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account frozen due to nax fire

I am writing to formally lodge a complaint against Kotak Securities regarding ongoing issues with my DMAT account, for which I am the sole owner.
Despite repeated attempts, I have been unable to access or update my DMAT account, or change essential details such as my status to NRI and my registered address. I submitted the required forms for account activation but was informed by Kotak staff that my original account records had been...
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seeking justice
Oct 24, 2024
Oct 25, 2024
This thread was updated on Oct 25, 2024
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Seeking Justice ; help or referral... I have a friend logged 18 sebi scores cases against kotak securities limited seeking justice for sebi violations done on her account with out her consent [brokerage plan changes, account changes, account dormanted/reactivated, segment activated/deactiavted without investor consent etc... excessive brokerage charges charged 19 lakhs instead of 19000 rs ]... multiple Unilateral forced decisions not given investor a choice to make informed decisions as regulated by sebi,. please let me know if you want to talk and refer anyone effected by ksl, any sebi violations made for investor protection we can fight for justice together... thanks A

going to seek help from social media / print media [ndtv, zeebusiness, moneycontrol, indiatoday, rebpublictv, cnbc and more] for justice - customer grievances not resolved
Kotak Securities customer support has been notified about the posted complaint.
Oct 25, 2024
Updated by seeking justice multiple SEBI Violations by hashtag#kotaksecurities many of 4.3 million Investors might have effected need hashtag#sebi hashtag#nse investigation, Seeking help and justice for my friend : NSE India NDTV NDTV Profit ZEE Business ET Now Swadesh Times Network News4Media WION (World Is One News) Firstpost Associated Broadcasting Co. Pvt Ltd (TV9)) CNBC-TV18
Oct 25, 2024
Updated by seeking justice Problem still not resolved ., no account history still shared as requested.
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    Shabi Hasan
    from Faridabad, Haryana
    Dec 20, 2023
    Dec 21, 2023
    This thread was updated on Dec 21, 2023
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    Dear Kotak Neo.
    Today I traded with my Kotak Neo App[protected] i bought a call of 47700 (02:11PM) whose price was 38 /- rupees at that time after that I was selling at 02:20 at the price of 42/- Rupees but at the same time due to hanging of Kotak Neo App I could not sell I tried many times at the same time but app for a long time The hang lasted for about 20 minutes. I think its not my fualt its done from your side. Due to which I got a loss of Rs. 6300 / - I also told this issue on toll free, but I did not get any strong support nor did I get my amount back yet, I am mailing you again and with screen short, I sincerely hope that you will solve my problem.
    +1 photos
    Kotak Securities customer support has been notified about the posted complaint.
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    Hi Shabi, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T
    Reply
    Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T
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      Abhishek Surya
      Nov 23, 2023
      Nov 23, 2023
      This thread was updated on Nov 23, 2023
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      Address: Mumbai

      First they gain our trust then they commit things and when We Trade they will punch Orders ASAP and If you want to Square off positions app will be STOP working. Give us OUR MONEY BACK OR DELETE THESE TYPE OF APP PLEASE STOP THESE SCAMMERS .
      Kotak Securities customer support has been notified about the posted complaint.
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      Hi Abhishek, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T
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        Abhishek Surya
        Nov 23, 2023
        Nov 23, 2023
        This thread was updated on Nov 23, 2023
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        Please do not punch OUR TRADES IF YOU are not able to Square off in the RIGHT TIME . We are Facing LOSS BECAUSE OF YOU GUYS .
        PLEASE DONT COMMIT WE WILL PROVIDE THIS AND THAT IF YOU CAN'T HANDLE THOSE THINGS .
        Kotak Securities customer support has been notified about the posted complaint.
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        Hi Abhishek, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T
        Reply
        Hi Abhishek, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via https://bit.ly/3LDs75T
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          mukul_mehra11
          from DELHI, Delhi
          Nov 15, 2023
          Nov 15, 2023
          This thread was updated on Nov 15, 2023
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          NEO app crash caused losses in trading

          Address: Flat 74/115 Kurmanchal Niketan, Patparganj, Delhi -92

          I have taken up this issue with Kotak Securities already. On the 20th October 2023 the NEO app from Kotak Securities had a malfunction affecting many users. Due to this malfunction in NEO app I could not put a stop loss or square off my positions since all the positions disappeared for a good 30 minutes. In my frantic attempts to sell the lots, I lost at least 5-6 points per share that amounts to closely 40K-45k for a total of 7875 shares,...
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          sreraman
          from Chennai, Tamil Nadu
          Nov 7, 2023
          Nov 8, 2023
          This thread was updated on Nov 8, 2023
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          Kotak withdrew money twice for margin trading

          Hello, I got some stocks from Kotak margin trading, but billed for the full amount, when i sold the stocks, I only got half of the money back. Also, Kotak billed me for cancelled transaction, their customer service couldn't provide any details of the transaction even after i gave them the bill number. Kotak's margin trading is fraud, please don't buy...
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          samirkayan
          from kolkata, West Bengal
          Jun 30, 2023
          Jun 30, 2023
          This thread was updated on Jun 30, 2023
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          My Mother Is Cancer SENIOR CITIZEN AND CANCER SURVIVER I Operate Her Account on her behalf from THE OPENING OF ACCOUNT.
          Due TO NON TRADE IN THE ACCOUNT FOR FEW MONTHS THE Broker Had DOrmant Her ACCOUNT DESPITE MANY REQUESTS AND VERFICATION BY Her They HAD NOT ACTIVATED THE ACCOUNT THIS IS HARMING HER MONETARYLY AND DEPRIVEING HER RIGHT TO TRADE .So I request you to KINDLY LOOK INTO THE Mater and Give US OUR LOSS AND RIGHT
          Kotak Securities customer support has been notified about the posted complaint.
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          Hi Samirkayan, we are sorry to hear that. Kindly share your client code at service.[protected]@kotak.com and we will assist you with your concern.
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            D
            Deepak V Patel
            Jun 20, 2023
            Jun 22, 2023
            This thread was updated on Jun 22, 2023
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            I'am holding NRE trading account with Kotak securities and it is linked with Kotak Mahindra Bank.
            Please note that Short term capital gains tax and Long term capital gains tax have been deducted from my PINS account. When my CA is filing my IT returns, the same is not reflected in the annual tax statement. Please provide me tax deduction certificates for period[protected] to[protected].

            Client Name:- PRITI DEEPAK PATEL

            Client Code:- P0BW1
            Customer Reln.No. :[protected]
            Account No. :- [protected]
            PAN Number :AUZPP3787C
            Kotak Securities customer support has been notified about the posted complaint.
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            Hi Deepak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
            Reply
            Hi Deepak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
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            Hi Depak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
            Reply
            Hi Deepak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
            Reply
            Hi Deepak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
            Reply
            Hi Deepak, based on the information provided, we are looking into the case and shall resolve this at the earliest. We thank you for your patience.
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              J
              Jay Prakash Jain
              Apr 18, 2023
              Apr 21, 2023
              This thread was updated on Apr 21, 2023
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              I have tries many times but my demat account kyc not fill. pl check Mo No [protected]
              Kotak Securities customer support has been notified about the posted complaint.
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              Hi Jay, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
              Reply
              Hi Jay, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                Abi John
                from Vadodara, Gujarat
                Apr 6, 2023
                Apr 7, 2023
                This thread was updated on Apr 7, 2023
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                Resolved

                Discrepancies in Contract Note & delay in response from RM & Escalation Team

                Address: Ahmedabad
                Website: Kotak Securities

                My name is Abi John and I am from Baroda. I have a kotak securities trading account (6DBS3) with Ahmedabad Branch & have been using Keathprox for several years. I registered a complaint via mail on 8-Mar-23 to my RM, Mr. Vatsal Khatri regarding discrepancies in the contract note for trades carried out on 1-Mar-23. Since I did not receive any response, I sent reminders on 15-Mar-23. 22-Mar-23 & 31-Mar-23, but still I did not get any response....
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                Kshiii Jain
                from INDORE, Madhya Pradesh
                Mar 18, 2023
                Mar 21, 2023
                This thread was updated on Mar 21, 2023
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                Address: Mumbai

                Kotak group secure one ne 2, 317rs ka amount mere bank account se deduct kiya hai mein koi life insurance policy nhi li thi fir bhi inhone deduct kiya meine bahut saare calls and emails bhi kiye or mein apni kotak branch mein gyi par muje koi help nahi Mili mera refund ager nhi aaya toh muje legal action lena hoga.
                Regards
                Krati Jain
                Kotak Securities customer support has been notified about the posted complaint.
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                Hi Krati, thank you for getting in touch. Kindly connect with Kotak Mahindra Bank Ltd. for assistance regarding this query. https://www.facebook.com/KotakBank
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                  Pavan2023
                  Feb 16, 2023
                  Feb 17, 2023
                  This thread was updated on Feb 17, 2023
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                  Please do remove from Phone number (+91 [protected]) from all your services. I receive calls and SMS about it and I don't want any such SMS or calls from Kotak groups. Please do needful
                  Kotak Securities customer support has been notified about the posted complaint.
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                  Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
                  Reply
                  Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                  Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
                  Reply
                  Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
                  Reply
                  Hi Pavan, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                    trisha das
                    from Serampore, West Bengal
                    Feb 13, 2023
                    Feb 14, 2023
                    This thread was updated on Feb 14, 2023
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                    Address: Serampore

                    My agent code is still activated for which I am facing severe issues in my current job profile..
                    My Agent code- OKM60514937.
                    Kindly deactivate my Agent code and provide a Noc on urgent basis..

                    Thanks
                    Ankita das
                    Kotak Securities customer support has been notified about the posted complaint.
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                    Hi Trisha, Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                      Navpreet@07
                      from Ranchi, Jharkhand
                      Feb 4, 2023
                      Feb 6, 2023
                      This thread was updated on Feb 6, 2023
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                      I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak,
                      Customer care service is also do not any help..
                      +1 photos
                      Kotak Securities customer support has been notified about the posted complaint.
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                      Hi Navpreet, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                      Hi Navpreet, we’re sorry to hear about your experience. Kindly share your client code and registered contact number with us for our team to get in touch with you at the earliest.
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                        abroyal
                        Jan 12, 2023
                        Jan 12, 2023
                        This thread was updated on Jan 12, 2023
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                        Greetings,

                        This free brokerage Kotak Neo APP never provide any good CUSTOMER services, always crappy. People avoid this free brokerage TRAP - after end of the day it will take you to loss because if you are in profit and want to exit then Crappy App will not let you do. And worst thing CUSTOMER CARE never ### up phone and they never call you even if you having lakh rs Loss. they dont CARE at all. This kind of incident happened mANY TIMEs. Funny part I emailed that CEO, Head of the Department, Escalation Team but nobody will HELP you. So Just keep Distance from Kotak Securities Trading or NEO.
                        Kotak Securities customer support has been notified about the posted complaint.
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                        Hi, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                          Vimal Kapuriya
                          Dec 5, 2022
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                          There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
                          All my profits wiped out, Can't book profit and in huge loss. Still no reply from your tech team.
                          Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.
                          Kotak Securities customer support has been notified about the posted complaint.
                          View replies
                          Hi Vimal, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                            Vimal Kapuriya
                            Dec 5, 2022
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                            There is issue in kotak neo app from last two trading seasons, I'm continuously calling to your customer support but no one receiving the call, There is no notification regarding tech plm, Your tech team should inform,
                            I'm at a loss today bcas of my open morning positions which I'm not able to close due to order rejection, Profits also wiped out.
                            Kindly clear your stand on losses due to Tech Plm in app so i can take decision on trading with Kotak Securities.
                            Kotak Securities customer support has been notified about the posted complaint.
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                            Hi Vimal, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                              sk9122857113
                              from Madhubani, Bihar
                              Dec 5, 2022
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                              Hello sir, why kotak security is facing too much issue in future and option please resolve this because i am not able to sell my order.
                              Kotak Securities customer support has been notified about the posted complaint.
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                              Hello, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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                                H
                                Harry Pal Singh
                                Dec 4, 2022
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                                This Company has also entered the race for being declared as the Spammer of the Year award. Now I am getting several spam mails from them through their Industry friend the Poonawalla fincorp.
                                Appears to help out each other in business.
                                Kotak Securities customer support has been notified about the posted complaint.
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                                Hi Harry, we’re sorry to hear about your experience. Please share your client code and registered contact number with us via service.[protected]@kotak.com for our team to get in touch with you at the earliest. Alternatively, you may also chat with us directly via bit.ly/kslchat
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