Kotak Securities Customer Care
Kotak Securities Ltd.
Customer satisfaction rating: 26%
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COMPLAINTS

Kotak Securities Customer Care

Kotak Securities Ltd.

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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48
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21

Phone:
Phone:
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19
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10

Additional info

Corporate Office

Kotak Securities Ltd.

3rd Floor, Nirlon House,

Dr. Annie Besant Road, Worli, Mumbai - 400030


Customer satisfaction rating
26%
Complaints
227
Pending
48
Resolved
47
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Kotak Securities Complaints & Reviews

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Kotak Securities — auto debit failure charges

 pradeep gujar on Jun 18, 2018
I never kept any bill pending i always paid it before the due date. From last 1 month i have not done any transaction and luckiy i saw new unbilled amount of 620 rs that was auto debit failure. Now where this amount come from when i dont have any amount due. Why always these private banks add expense. Now it will surely effect my credit score. Why every where we have to face these problem and forcefully we have to pay

Revert back to prady93@gmail. Con...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Securities — payout from trading account to bank savings account

 shah58 on May 24, 2018
I am operating authority for my sister Sadhana's account.

I had made a payout request to Kotak Securities for an amount of INR 239560 from my trading account to my savings account with Kotak Bank on 26 April. Based on this I had issued a cheque to ICICI bank. But they did not transfer the money which I found out only when I received a cheque return info from Kotak Bank on 9 May. I was surprised and then when I checked with my account on my return from travel, I found this payout was not made by Kotak Securities to Kotak Bank.

Due to this my credit score with ICICI...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — blocking my trading even though all details furnished

 smita balakrishna on May 23, 2018
My trading and demat account with Kotak securities has been blocked under the pretext that 2 accounts have the same contact details. The same has been clarified on 17 may 2018 by submitting a relationship form, and staff has provided me with the query no 17708208 assuring me that the changes been done. Later the customer care office blocks my account on 21 may 2018 on the basis that details not updated. They then make me change my contact detail to keep my account active and issue me query no 17729944 stating that the account would now be active . They activated my account for 1 day ie 22 may 2018....
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — amount is debited in my account number 2012604139 due to insufficient fund.

 ipag on May 23, 2018
Dear sir,
I had opened zero balance trinity account with kotak securities in the name of amit kumar singh with account number [protected] at madgao branch in goa.

Since last few months, an amount is abeing debited in my account with reason due to insufficient fund. I had complain several times to my rm in last six month through email and phone. Still i have not received any satisfactory response.

Request you to please reverse all the amount as debited in my account and ensure that such events doesn't repeat in future may hamper relationships between client and...
Complaint comments  Read comments Complaint category Banks

Kotak Securities — data integrity and extremely poor customer support

 GT1 on May 4, 2018
There were consistent mismatch between the statement provided by kotak securities and the online view in three mutual funds in my account. The numbers of units kept changing.
When it was brought to their notice, they sent the mutual fund statement for one of the funds and thereafter the numbers matched, even though the final numbers of units reflecting in my account were lower than what was reflecting earlier.
For the other two funds, the numbers of units progressively declined till it became zero.
I have been following up with them for the last 3-4 months asking for an explanation...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — worst broker in india

 Druva Dn Gowda on May 1, 2018
Guys don't ever open account in kotak bunch of loosers they are hiring worst customer care service they have got
Highest brokerage guys they tell u 0.04 percentage brokerage but minimum is 21rs and always brokerage higher then 200rs and one time they placed order unauthorised by me and when asked them to resolve the bunch of loosers tell different story every time
At last they crossed every limit their app had a glitch and i couldnt square off my trade call there customer care they also same couldnt place order i got loss of 15000 instead of 8 thousand profit i was in but after calling...
Complaint comments  Read comments [1]Complaint category Security Services

Kotak Securities — client i. d. wy246 requisition for profit & loss statement and other relevant papers for 17-18

 Haji Wali Mohammad on Apr 18, 2018
Sir,
My client id wy-246,
I had a share trading a/c with your co. Which i have closed last year in november -2017.
Now, i want to submit my i. T. Return for ass. Year 2018-19 for which i need
I. Profit & loss statement[protected] to[protected]
Ii. Statement of holdings on[protected]
Iii. Statement of brokerage paid on trading.
Iv. Statement of tax deducted
V. Any other relevant paper
Thanks.
Wali mohammad...
Complaint comments  Read comments Complaint category Other

Kotak Securities — sale my shares without my consent

 Sagar Jobalia on Mar 30, 2018
Hi, i have kotak demat account and last week i got sms that few of my shares sold by kotak securities without my consent, when i enquired thay told me that my account has debit balance that's why they did. But after i checked i have not use this account since last few years and will not get any intimation from bank regarding same. But no one take this responsibility of this transaction. And bank is also not gave me satisfactory answer for this. So i raise this complaint....
Complaint comments  Read comments Complaint category Banks

Kotak Securities — money deducted without information

 Subhsharma10 on Mar 18, 2018
I am having a demate account in kotak securities at jodhpur. I have received a call from shidharth mehta for reducing rate and restart work with him. I told him i don't have much experience so unable to do but he told our dealer suresh ji will suggest you perfectly then i told for mail confirmation of rate (2p-20p) but same is not received he told me that mail will come please belive on us and start work with us.
I have started work with him. Daily receiving call feom suresh (Dealer). As he told me i will purchase and sell and say only yes.
After 20 days i was in loss of 8000 then...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — kotak securities account closure

 Nishad Chitrasen on Mar 8, 2018
Hi,

Since you are my service relationship manager. I have trading account in kotak securities my account number 7wkj2. My
Current outstanding amount is rs. 3386. My last use of kotak
Securities account is 9th feb 2015. After that i haven't use this
Account for trading why this much outstanding amount i have to
Pay i put on 11 aug 2017 to you guys for closer of this account.
Also i put the email on 12th oct 2017 and 17th oct 2017 and 22nd oct 2017 for close my demat account. Please reply me on this email or
Call me on my number [protected].
Complaint comments  Read comments Complaint category Banks

Kotak Securities — settlement funds transfer

 jagkp18 on Mar 1, 2018
Funds transferred to bank account as per sebi settlement transfer not reflecting in bank account even after 5 working days.

No support or details available for transaction reference number.

Seems kotak is utilizing the funds for another purpose.

Very poor handling of such monetary matters, given the fact when there is a delay on margin funding, the interest is charged without asking, whereas no clarity on such delays from the whole kotak securities team....
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — non compliance of sebi rules reg credit of shares in dmat a/c

 Rpvt5 on Feb 28, 2018
Even after my repeated complaints and chat with you over phone my grievance has not been redressed yet. I have every right to approach sebi for non credit of 82 shares of sundaram finance a/c holdings in my dmat. My complaint may be taken seriously and necessary action taken may be informed to me at the earliest else i may seek the intervention of sebi to redress my grievance....
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — closed trading accounts

 gpandit1964 on Feb 21, 2018
We had three trading accounts as per following trading codes
Ic8ko / nvy50 / itm10 for which the closure forms were given along with closure forms of linked saving accounts. With details of account amount to transfer one month ago. Now saving accounts got closed early and there is still some balance in these trading accounts. How to get this money?...
Complaint comments  Read comments Complaint category Banks

Kotak Securities — demat account opened and now charges are added

 Anjan2mon on Feb 20, 2018
Hi,

I am facing charges issue with a demat account of kotak securities. A salary account was opened with which kotak had open a demat account. Demat a/c no. 19889071. Now they are putting some charges against it sms charge and said some a/c maintenance charge, i had repeatedly asked to close the account but it was not closed. Now i get msg that kotak securities reported your fund balance -345/- i called the customer care team 1st person said that i need to pay 345/- to close the account, next when i called the next executive says that i need to pay rs 345+233 =588/- unless i pay...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Securities — I'm complaining about charges that were added extra after creating a demat account

 raagaa on Feb 15, 2018
I have created a Kotak demat account in the month of January from Kotak bank Velachery branch after Saravanan R (Assistant Manager - CVM) the from the branch met me in person and explained me about all the fees structure and details of Kotak Securities Demat account.

Saravanan R has clearly stated that I only need to pay Rs. 780/- as demat account opening charge and there after there will not be any additional charge or anything as such like an AMC or annual charges. Also confirmed that it is a life time free maintenance Demat Account.

After accepting the application,...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — demat account not open for nr with a lapse of more than 4 months

 Vivek Jobanputra on Feb 15, 2018
It has been 4 months, i have kept registering complaints but the bank staff is non supportive and not adressing to my query. They have kept delaying the process of opening my demat account with all the baseless queries.

Nov 1st week i applied for an nr demat account and today we are in the 2nd week of feb, 2018 still nothing has happened. They are simply finding queries and delaying the process, ideally the account opens in 20-30 days max, the time taken here is 3 times of the required time. All baseless queries in kyc....
Complaint comments  Read comments Complaint category Banks

Kotak Securities — non submission of ipo application to registrar

 DWARKABHAI PATEL on Jan 26, 2018
I & my other relatives, friends filed applications under ipo: amber enterprise ltd vide application no.23498200 to 23498208 total no 9 through your unjha dist mahesana n. Gujarat. Office. While checking on web. The reason found : pan not found / application not found & dp/id not found. Pl. Confirm where the matter stand? & what steps to be taken? For injustice cause to us. The major lots of form kept aside....
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — trading without information

 sharad revankar on Jan 17, 2018
My dealer, Sneha on[protected], did Multiple trades from my A/c without my knowledge .When I asked she was very harsh and rude .

When asked for the solution she did not give me any satisfactory answer. It may cause me financial loss and mental disturbance. She has messed with my Trading A/C for which
Respected Sir,

I Sharad Revankar am holding the above mentioned account of Kotak Securities . On[protected] false multiple trades were done without my knowledge by my dealer Sneha Talreja from Worli, Nirlon house.

She tried to square off the trades...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — essar oil - non receipt of delisting offer - dp id no: in300214, dp a/c no : 11050303 - reg

 Aruna talluri on Jan 11, 2018
I am an old investor of essar oil, from public offer time. Unfortunately my investments in essar steel and essar oil put me to losses. My dp account was maintained earlier by state bank of hyderabad and later by kotaksecurities.
The delisting offers have not reached to the postal address furnished my dp holder.

Till recently, my share transaction is through kotaksecurities dealers. I have no intimation from kotaksecurities also

The policies of essar company is hurting small investors like me, who do do not trade directly. Because of my bitter experience, i have...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — not closing demat account in spite of reminders

 sambasiva Reddy Morthala on Dec 26, 2017
I have a dmat account with kotak securities bearing
Client code:19069473.
This is not in operation eversince it was opened in 2016.
We requested them to close this account on nov21, 2017 and again in december 12, 2017.
We have paid the dues of rs 602. To their kotak bank, narimanpoint current ac:[protected] on 11/12/2017
Through icici/neft ref:[protected]....
Complaint comments  Read comments [1]Complaint category Stock Market

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