Kotak Securities Customer Care
Kotak Securities Ltd.
Customer satisfaction rating: 25%
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235
COMPLAINTS

Kotak Securities Customer Care

Kotak Securities Ltd.

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
58
down
22

Phone:
Phone:
up
22
down
12

Additional info

Corporate Office

Kotak Securities Ltd.

3rd Floor, Nirlon House,

Dr. Annie Besant Road, Worli, Mumbai - 400030


Customer satisfaction rating
25%
Complaints
235
Pending
49
Resolved
46
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Kotak Securities Complaints & Reviews

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Kotak Securities — wrong advice & commitment, heavy charges, debit amount without reason..

 Manish K Saxena on Aug 25, 2018
Recently i opened an account with kotak securities on dated 24/07/2018 and realised within 15 days that i opted worst broker. And till date i trade around 6 crores, following are my experience til date,

* this is my first time to trade in equity market before this i don't know about share trading, i was only investing in mutual funds and fd's, but kotak security people told me that you will minimum earn 12% of your amount in a month with our guidance, we will give you full-fledged services like, 1. Teach you for trading 2. Full time crm provide to you for trade, 3. Daily guideline...
Complaint comments  Read comments Complaint category Business & Finances

Kotak Securities — non-compliance of sebi guideline-imposing heavy penalt conp. nokotak securities complaint status update [id: 2038823].

 arunabha68 on Aug 12, 2018
Referring above, the trading service provider has not refunded the illegal penalty imposed.,
Referring to sebi guideline, link;https://www.nseindia.com/content/members/mem_comp_annexB.pdf,
No document was provided at the time of registration, like offer, terms & conditions, any penalty clause, the nogiatioted brokerage, initially ignored, but on persuation, amended with penalty clause, the contract book (About 30 pages) got signed by me only on verbal communication, just to lure me, no advnace notice was provided before imposing the hidden additional charge of brokerage. The trading...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — demat account unfair charges and unauthorised debit of shares

 ccf@action on Aug 11, 2018
Account qdda5 name suresh chawla.

Me and my husband have offline and online account with me having offine and my husband having online. Biggest mistake. We were never comfortable in online so not much transactions were done. One script dlf was left in account which should have resulted in small debit given the sebi regulation of bsda accounts since 2012. It is even mentioned on kotak website under charges but still they are charging.

Since june we requested for some waivers as no trade since many years and account was dormant. Later we requested for statements of account...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — non-compliance of negotiated brokerage & terms. debited penalty on exit

 arunabha68 on Aug 7, 2018
I regsitered for demat a/c & trading a/c after long negotiation with rm khalid hussain. Subsequently, i received welcom kit containing a letter with the information : user id, email, trading code, nominee (Faulty name in spite of submission the pan card & aadhar card), demat a/c no. Bank a/c & name, dp name, one sealed security docket containing pin.
No documents were submitted in physical copies. No client master list, no dis book, brokerage as per web - not as per negotiation.
In spite of repeated request, they agreed to reduce the brokerage as per negotiation but added a hidden...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — hidden cost, not as per negotiation.- full amount not refunded on cancellation.

 arunabha68 on Aug 4, 2018
I registered for demat a/c & trading account with kotak security after negotiation verbally over phone (With pre-condition - to provide proper a) trading software compatible to windows 10 april 2018 version, b) all the terms & conditions should be matched with geojit financial services, my present broking farm). Even on repeated request, they did not provide any documents of terms & condition before signing the contract (May be in 30 pages) and letter of authority of debiting an amount of rs. 11, 179/ as advance towards share trading. Subsequently, i received a welcome kit with a letter...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — dealers have done trading without taking consent on large volume and exhausted my all money

 Misra Saurabh on Jul 21, 2018
Hi
My client id is S01VC..and I have suffered
huge loss as large volume of trades have been executed, when I was using dealer assisted trading ..this is total misuse of power of attorney ..if someone has amount X why positions of value more than X has been taken, result I have to pay extra interest.also ..I must say this was worst experience of my life and in 2 months only I'm very much dissatisfied.....
Complaint comments  Read comments [2]Complaint category Stock Market

Kotak Securities — dealers have done trading without stop-loss

 Misra Saurabh on Jun 30, 2018
Hi

I have lost huge amount as dealers executed positions without considering stop-loss. Is this practice followed in kotak securities... If dealer has not following stop-loss then dealer assistance trading... You are making fool of investors.. Just for sake of brokerage they are executing large volume of trade. Now if the stop loss is not followed in my case who is responsible as i was using dealer assisted facility of yours.. I have never been informed about my daily loss.

Regards
Saurabh...
Complaint comments  Read comments [3]Complaint category Stock Market

Kotak Securities — improper advice on customer care resulted in huge losses

 Deepak Vitthal Doddamani on Jun 28, 2018
To participate in Corporate action of Stocks Split and Bonus of Avanti Feeds, I bought 130 shares at the average buying rate of 1768 after the announcement of the corporate action by company. On 25th June Share Price was 1560. I was sitting on Effective Losses of -33K that day. On 26th June Stock started trading at ex-bonus opened at 535 and surged by 16% intraday. To use this rise in stock price I sold 130 stocks of Avanti Feeds. When I tried to buyback some shares after stock corrected from day high. System didn't allowed me to do it. I immediately called Customer Care of Kotak Securities and...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — shares sold without intimation

 Dineshmumbai0 on Jun 21, 2018
Hi,
My name is dinesh and client code is l76c0. I had purchased yes bank shares in nov-17. Since your franchisees have regularly changed i was following up with the concerned person for the mode of payment.
I was given details of the payment and was asked to send the screenshot for reference. I did all this as per the instructions but to my surprise in the month of april 2018, icici bank shares were sold without intimating me. On enquiring, i was told it was due to the outstanding amount which was related to yes bank shares.
When i gave all the details of the payment i was...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — auto debit failure charges

 pradeep gujar on Jun 18, 2018
I never kept any bill pending i always paid it before the due date. From last 1 month i have not done any transaction and luckiy i saw new unbilled amount of 620 rs that was auto debit failure. Now where this amount come from when i dont have any amount due. Why always these private banks add expense. Now it will surely effect my credit score. Why every where we have to face these problem and forcefully we have to pay

Revert back to prady93@gmail. Con...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Securities — payout from trading account to bank savings account

 shah58 on May 24, 2018
I am operating authority for my sister Sadhana's account.

I had made a payout request to Kotak Securities for an amount of INR 239560 from my trading account to my savings account with Kotak Bank on 26 April. Based on this I had issued a cheque to ICICI bank. But they did not transfer the money which I found out only when I received a cheque return info from Kotak Bank on 9 May. I was surprised and then when I checked with my account on my return from travel, I found this payout was not made by Kotak Securities to Kotak Bank.

Due to this my credit score with ICICI...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — blocking my trading even though all details furnished

 smita balakrishna on May 23, 2018
My trading and demat account with Kotak securities has been blocked under the pretext that 2 accounts have the same contact details. The same has been clarified on 17 may 2018 by submitting a relationship form, and staff has provided me with the query no 17708208 assuring me that the changes been done. Later the customer care office blocks my account on 21 may 2018 on the basis that details not updated. They then make me change my contact detail to keep my account active and issue me query no 17729944 stating that the account would now be active . They activated my account for 1 day ie 22 may 2018....
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — amount is debited in my account number 2012604139 due to insufficient fund.

 ipag on May 23, 2018
Dear sir,
I had opened zero balance trinity account with kotak securities in the name of amit kumar singh with account number [protected] at madgao branch in goa.

Since last few months, an amount is abeing debited in my account with reason due to insufficient fund. I had complain several times to my rm in last six month through email and phone. Still i have not received any satisfactory response.

Request you to please reverse all the amount as debited in my account and ensure that such events doesn't repeat in future may hamper relationships between client and...
Complaint comments  Read comments Complaint category Banks

Kotak Securities — data integrity and extremely poor customer support

 GT1 on May 4, 2018
There were consistent mismatch between the statement provided by kotak securities and the online view in three mutual funds in my account. The numbers of units kept changing.
When it was brought to their notice, they sent the mutual fund statement for one of the funds and thereafter the numbers matched, even though the final numbers of units reflecting in my account were lower than what was reflecting earlier.
For the other two funds, the numbers of units progressively declined till it became zero.
I have been following up with them for the last 3-4 months asking for an explanation...
Complaint comments  Read comments [1]Complaint category Stock Market

Kotak Securities — worst broker in india

 Druva Dn Gowda on May 1, 2018
Guys don't ever open account in kotak bunch of loosers they are hiring worst customer care service they have got
Highest brokerage guys they tell u 0.04 percentage brokerage but minimum is 21rs and always brokerage higher then 200rs and one time they placed order unauthorised by me and when asked them to resolve the bunch of loosers tell different story every time
At last they crossed every limit their app had a glitch and i couldnt square off my trade call there customer care they also same couldnt place order i got loss of 15000 instead of 8 thousand profit i was in but after calling...
Complaint comments  Read comments [1]Complaint category Security Services

Kotak Securities — client i. d. wy246 requisition for profit & loss statement and other relevant papers for 17-18

 Haji Wali Mohammad on Apr 18, 2018
Sir,
My client id wy-246,
I had a share trading a/c with your co. Which i have closed last year in november -2017.
Now, i want to submit my i. T. Return for ass. Year 2018-19 for which i need
I. Profit & loss statement[protected] to[protected]
Ii. Statement of holdings on[protected]
Iii. Statement of brokerage paid on trading.
Iv. Statement of tax deducted
V. Any other relevant paper
Thanks.
Wali mohammad...
Complaint comments  Read comments Complaint category Other

Kotak Securities — sale my shares without my consent

 Sagar Jobalia on Mar 30, 2018
Hi, i have kotak demat account and last week i got sms that few of my shares sold by kotak securities without my consent, when i enquired thay told me that my account has debit balance that's why they did. But after i checked i have not use this account since last few years and will not get any intimation from bank regarding same. But no one take this responsibility of this transaction. And bank is also not gave me satisfactory answer for this. So i raise this complaint....
Complaint comments  Read comments Complaint category Banks

Kotak Securities — money deducted without information

 Subhsharma10 on Mar 18, 2018
I am having a demate account in kotak securities at jodhpur. I have received a call from shidharth mehta for reducing rate and restart work with him. I told him i don't have much experience so unable to do but he told our dealer suresh ji will suggest you perfectly then i told for mail confirmation of rate (2p-20p) but same is not received he told me that mail will come please belive on us and start work with us.
I have started work with him. Daily receiving call feom suresh (Dealer). As he told me i will purchase and sell and say only yes.
After 20 days i was in loss of 8000 then...
Complaint comments  Read comments Complaint category Stock Market

Kotak Securities — kotak securities account closure

 Nishad Chitrasen on Mar 8, 2018
Hi,

Since you are my service relationship manager. I have trading account in kotak securities my account number 7wkj2. My
Current outstanding amount is rs. 3386. My last use of kotak
Securities account is 9th feb 2015. After that i haven't use this
Account for trading why this much outstanding amount i have to
Pay i put on 11 aug 2017 to you guys for closer of this account.
Also i put the email on 12th oct 2017 and 17th oct 2017 and 22nd oct 2017 for close my demat account. Please reply me on this email or
Call me on my number [protected].
Complaint comments  Read comments Complaint category Banks

Kotak Securities — settlement funds transfer

 jagkp18 on Mar 1, 2018
Funds transferred to bank account as per sebi settlement transfer not reflecting in bank account even after 5 working days.

No support or details available for transaction reference number.

Seems kotak is utilizing the funds for another purpose.

Very poor handling of such monetary matters, given the fact when there is a delay on margin funding, the interest is charged without asking, whereas no clarity on such delays from the whole kotak securities team....
Complaint comments  Read comments Complaint category Stock Market

Recently Discussed

25 days ago
Kotak Securities
wrong advice & commitment, heavy charges, debit amount without reason..
25 days ago
Kotak Securities
demat account unfair charges and unauthorised debit of shares
29 days ago
Kotak Securities
improper advice on customer care resulted in huge losses
Kotak Securities
dealers have done trading without taking consent on large volume and exhausted my all money
Kotak Securities
non-compliance of negotiated brokerage & terms. debited penalty on exit

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